Operations Assistant Manager

• Lead, coach, mentor, and develop team members to enhance performance, productivity, and professional growth. Identify and recommend appropriate training and development programs.
• Develop, implement, and continuously improve operational systems, workflows, and management processes to increase efficiency and service quality.
• Ensure compliance with company policies, procedures, and regulatory requirements, promoting a culture of accountability and operational excellence.
• Collaborate with internal departments and clients to support workforce planning, staffing requirements, and resource allocation.
• Conduct performance planning, regular coaching sessions, performance evaluations, and feedback discussions, ensuring timely completion of all required documentation.
• Address performance concerns by implementing appropriate coaching, corrective actions, and performance improvement plans for underperforming employees.
• Serve as the primary point of contact for senior management and clients regarding operational performance, service delivery, and continuous improvement initiatives.
• Build and maintain strong client relationships by identifying and implementing value-added initiatives that enhance client satisfaction and strengthen long-term partnerships.
• Prepare and present operational reports, performance analyses, and recommendations to management and stakeholders.
• Perform other duties and responsibilities as assigned to support business and operational objectives.

Qualifications:

• Bachelor's degree in Business Administration, Management, Finance, Accounting, or any related field.
• At least 5–10 years of experience in operations, with a minimum of 2–3 years in a supervisory or leadership role.
• Proven experience in operations management, including people leadership, stakeholder management, process optimization, and performance management.
• Strong knowledge of operational KPIs, service level agreements (SLAs), process improvement methodologies, reporting and analytics, and budget management.
• Excellent leadership, communication, interpersonal, organizational, analytical, and decision-making skills.
• Proficient in Microsoft Office applications and reporting tools; experience with ERP or business management systems is an advantage.
• Ability to thrive in a fast-paced, results-driven environment while managing multiple priorities.
• Willing to work in a hybrid work arrangement.