Service Desk Technician | Work Onsite - Pasig

SERVICE DESK TECHNICIAN

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN SERVICE DESK TECHNICIAN?

In this role, you will be the first point of contact for technical assistance, ensuring users receive timely, professional, and effective support while maintaining a customer-focused approach.

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

As a Service Desk Technician, you will:

• Provide first-line technical support for hardware, software, and IT-related issues.
• Assist users with the installation, configuration, and operation of software applications.
• Perform PC hardware setup, upgrades, troubleshooting, maintenance, and repairs.
• Deliver desktop and remote support to ensure minimal downtime for users.
• Manage software installations, licensing, maintenance, and compliance audits.
• Support telephone systems and company-issued mobile devices.
• Test, evaluate, and recommend new technologies to improve IT services.
• Coordinate with vendors, contractors, and internal teams regarding IT purchases and operational support.
• Assist with the administration and support of:
• Email systems
• Virus and malware protection
• Backup and recovery processes
• Maintain accurate documentation of support requests and resolutions.
• Perform other IT-related duties and projects as assigned.

• Preferably holds a tertiary qualification in Information Technology or a related field, or possesses equivalent hands-on IT industry experience.

• At least 1 year of experience in a Service Desk, Help Desk, Desktop Support, or similar IT support role.

• Strong troubleshooting and problem-solving abilities.
• Excellent verbal and written communication skills.
• Customer-focused with a positive, service-oriented attitude.
• Well-organized and able to manage multiple tasks while meeting deadlines.
• Ability to work independently as well as collaboratively within a team.
• Willingness to learn new technologies and continuously develop technical skills.

OTHERS:

• Work in a collaborative and supportive IT environment.
• Gain exposure to a wide range of technologies and enterprise systems.
• Opportunities for continuous learning and professional development.
• Be part of a team that values innovation, customer service, and technical excellence.

If you're a proactive IT professional who enjoys helping people and solving technical challenges, we'd love to hear from you!