Service Desk Support (ONSITE)
Private Advertiser Pasig Full-time
Project/Service Name: Service Desk Support Services
Short Description: Level 1 Support for Service Desk Team
Job Description:
The scope of services includes, but is not limited to:
- Incident and Request management
- Level1 Network support
- Level1Application support
- Level1 Email support
- Desktop support
- Remote technical assistance
- Support all PMC employees and its Affiliates
- Overall ticket management
Directly reporting to the Marketing consultant of PITS.
KPI:
No. of Productivity Target: 13 Avrg. Touched Ticket Count per DayNo. of Closed Ticket: 5 Avrg count per day
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Requisition Number: 105162
Job Title: Senior Service Desk Technician
Position Overview: We are seeking dedicated and skilled Senior Service Desk Technicians to join our team. This role serves as a bridge between basic Service Desk support...
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Job Description
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• Develop, manage, and lead a high performing team that is customer focused and delivers to service levels.
• Effectively manage the IT queue of requests for the Service Desk team, continuously review and assess...
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