Customer Success Manager - Manila
Reed Elsevier Shared Services Philippines Inc Manila
Job Description
Accountabilities:
- Facilitates a smooth customer on-boarding process, ensuring a easy product introduction. Supports and manages the post-sales customer lifecycle (on-going assistance, customer renewals, up- and cross-selling) to maintain customer loyalty and satisfaction.
- Tracks customer's product use to ensure the customer is continuously engaged with the product and maximizing its potential.
- May train customers on how to optimize their use of the product.
- Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
- Has prior relevant training or related work experience.
- Has working knowledge and skills.
Qualifications:
- Bachelor's Degree Holder
- Atleast 2 years of BPO Experience
- Above Average Communication Skills
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