Customer Support Specialist | Onsite / Hybrid | Makati | Day Shift | Day 1 HMO
EMAPTA Muntinlupa Full-time
Own customer trust in a fast-moving fintech environment
The Customer Support Specialist plays a critical role in delivering reliable, high-quality support to merchants in a fast-evolving fintech landscape. This role directly impacts customer satisfaction, service excellence, and long-term business growth while offering a clear pathway to a global career with Emapta's premium support environment.
Snapshot
Employment Type: Full-timeShift: Day shift, consecutive off
Work Setup: Onsite in Makati during 6-month training, hybrid (3x/week) after
Benefits- Day 1 HMO coverage with free dependent
- Competitive salary package
- Prime office location in Makati with access to transport, restaurants, and banks
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- At least 1 year of customer support experience in an Australian financial institution campaign is highly preferred
- Strong attention to detail with excellent problem-solving capabilities
- Clear written and verbal communication skills with a customer-first mindset
- Ability to manage multiple priorities with urgency in high-pressure situations
- Handle merchant service and technical support inquiries across email, messaging, and phone channels
- Assist customers with billing concerns, account updates, and product-related inquiries
- Troubleshoot hardware and software issues related to payment technologies
- Build and maintain strong relationships with merchants and partners
- Conduct outbound calls to ensure merchant satisfaction and resolve issues
- Escalate concerns to sales and technical teams when necessary
- Collaborate with internal teams to ensure positive merchant outcomes
- Track and follow up on client concerns to improve overall experience
- Support the Boarding Team with overflow tasks when required
- Continuously develop knowledge in EFTPOS terminals, POS systems, NBN services, and payment gateways
About the Client
Our client is a forward-thinking telecommunications provider based in South Melbourne, Australia. The company delivers premium NBN®, mobile, and business connectivity solutions tailored for both households and enterprises. Backed by a strategic alliance with Commonwealth Bank, they are redefining customer experience through integrated digital services and a strong commitment to simplicity, flexibility, and value.With a team of industry experts, our client continues to innovate and elevate connectivity standards across Australia.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive.Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
Taft PropertiesMuntinlupa
The Customer Care Specialist at Taft Properties is responsible for attending to customer concerns and complaints through a ticketing system. This role involves ensuring timely and satisfactory resolution of customer issues and monitoring...
Private AdvertiserMuntinlupa
We are looking for a detail-oriented and proactive Sales Operations & Customer Support Specialist to support the Sales team by ensuring accurate order processing, smooth coordination with clients, and efficient handling of sales documentation...
Sinocare IncManila, 25 km from Muntinlupa
Job Responsibilities:
1. Manage daily customer service operations across three major e-commerce platforms (TikTok Shop, Shopee, Lazada, etc.), including responding to customer inquiries related to products, orders, shipping, and after-sales issues...