Senior Technical Support Engineer

Job Summary:

The IT Technical Support Engineer monitors and maintains the company computers and other hardware peripherals, installs, configures or diagnose hardware and software faults and solve technical and applications problems. Provides technical guidance, assistance and maintenance support to other technical staff or end users, on diverse software applications, operating systems and hardware systems whenever needed.

Duties and Responsibilities

• Perform hardware repairs and provides technical assistance and support on a wide range of PC based computers and peripherals.
• Provides technical assistance, support and troubleshooting in the resolution of system communication failure and conflicts.
• Investigates and analyzes hardware problems on computer systems.
• Analyzes and resolves problems on computer applications and systems for employees across all departments, provides wide range of in-depth technical assistance to department user support staff.
• Install, integrates, customizes and test new systems and hardware.
• Evaluates existing computer systems hardware and performs system upgrades based on end user requirements.
• Monitor uptime and availability of all installed CCTV to all centers. Submit reports to IT Infrastructure Head and IT Manager on any irregularities that may be seen in the system.
• Performs routine day to day hardware and software maintenance whenever assigned.
• Responsible for MF, AWI and PAASI workstations back up verification.

• Perform structured cabling.
• Cabling and Installation of analog and IP phone.
• Install and configure network switches, routers, and network controllers with supervision of IT Infrastructure Head.
• Configure and setup VLAN configurations of switches in all branches.
• Basic firewall management (DHCP reservation).

• Fileserver access right permission creation for domain users.
• Creation of Domain users.

• Maintains a broad knowledge of state-of-the-art computer technology, equipment and systems, keep abreast of the developments in Information Technology.
• Document technical knowledge in the form of notes and manual
• Research and identify solutions to software and hardware issues.
• Customer Relationship Management
• Ensures prompt and satisfactory service to the employee’s technical concerns.
• Talk employees through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

Qualifications:

• Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• At least 5 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work onsite in Makati City.