Patient Scheduling Advocate - Cebu IT Park

Job Description

The Patient Scheduling Advocate is responsible for assisting patients with scheduling and managing appointments for physicians and medical imaging services. This role serves as a primary point of contact for patient inquiries and concerns, ensuring accurate appointment coordination and excellent patient experience within a healthcare BPO environment.

• Schedule, reschedule, and cancel patient appointments for physician visits and medical imaging procedures such as MRI, CT Scan, Mammogram, and other diagnostic services
• Handle inbound and outbound patient calls professionally and empathetically
• Assist patients with general inquiries, including appointment details, preparation instructions, and follow-ups
• Send messages to healthcare providers on behalf of patients as requested
• Verify patient demographics and appointment information accurately
• Document all interactions clearly in scheduling or healthcare systems
• Ensure compliance with HIPAA guidelines and company policies
• Meet defined productivity, quality, and customer satisfaction metrics

• College graduate of any medical allied course (required)
• At least 6 months of BPO experience in a healthcare setting handling patient calls or concerns
• Strong verbal communication skills in English
• Customer-focused mindset with the ability to handle sensitive patient concerns
• Basic computer skills and ability to navigate multiple systems
• Should be willing to work night shifts and onsite in Cebu

• Experience with US healthcare accounts
• Familiarity with healthcare scheduling or EHR systems
• Strong attention to detail and organizational skills
• Ability to work in shifting schedules, including holidays or weekends

WHAT WE OFFER:

• Market Competitive Pay Levels
• Retirement Plan
• Medical Plan (HMO) from Day 1 of employment
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance Based Merit Increases
• Employee Recognition
• Training and Staff Development
• Employee Referral Program
• Employee Volunteerism Opportunity
• All Mandatory Statutory Benefits

WHO WE ARE:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
• We’re a diverse team with operations across North America, South America, Europe, Asia Pacific and the Middle East. This includes our over 25,000 employees in the Philippines.
• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.