Community Associate | Receptionist

We are looking for a Community Associate to be the front-of-house ambassador of Prosmash. This role is responsible for delivering a warm, energetic, and professional first impression while ensuring smooth daily operations at the reception area.

You will handle member check-ins, bookings, inquiries, and basic sales support, while helping create a welcoming community environment where members feel recognized, supported, and excited to return.

This role is ideal for someone who is friendly, organized, service-oriented, and enjoys working in an active, people-focused environment.

• Greet all members and guests warmly and professionally
• Handle member check-ins, court bookings, and walk-in inquiries
• Manage daily attendance logs and booking schedules
• Assist new members with onboarding and basic facility orientation
• Respond to basic questions about programs, schedules, and promotions
• Ensure reception area is clean, organized, and presentable at all times

• Assist in promoting club programs, classes, events, and memberships
• Upsell packages, merchandise, and coaching sessions when applicable
• Handle payment collection and issue official receipts
• Support promotions, referral programs, and event registrations

• Maintain accurate records of bookings, payments, and member information
• Coordinate with coaches and operations staff regarding schedules
• Report incidents, member feedback, and facility concerns to management
• Assist with inventory tracking for merchandise and supplies
• Support basic reporting (daily sales, attendance, incident logs)

• Help facilitate tournaments, leagues, and social events
• Assist with event registrations and crowd flow during busy periods
• Encourage positive community interactions among members
• Support social media content capture when needed (photos, short videos)
• College level or graduate of any business, hospitality, sports, or related course preferred
• With at least 1 year experience in reception, customer service, hospitality, gym, or club environment (fresh grads with strong people skills may be considered)
• Excellent communication and interpersonal skills
• Friendly, confident, and professional demeanor
• Organized and detail-oriented
• Comfortable using basic computer systems, POS, and booking software
• Willing to work flexible shifts, weekends, and holidays
• Good-to-haves
• Interest in sports, fitness, or wellness
• Experience in gym, sports club, hotel, or coworking front desk
• Sales-oriented mindset and comfortable offering promotions
• Social media savvy for basic content support