Human Resources Analyst

Description:

Our can-do culture works together to make the ordinary exceptional.

Can you BE ONE.HELP MANY in designing and implementing monitoring programs to assess the quality of customer interactions? Do you want to BE DIFFERENT.BE YOU and LEARN MORE.TAKE ACTION?

JOIN OUR TEAM TODAY!

RESPONSIBILITIES:

• Functions as a strategic business partner and advisor to HR and Operations team
• Discuss, process and compute Maternity requirements, benefits and schedule of crediting
• Approval of SSS salary loan applications online
• Coordination with Payroll team for F&F computation and deductions
• End to end RTWO process management
• End to end management of Employee probationary period and extension, if required
• Health and Life insurance processing, enrollment, escalations
• Process reimbursement request for Health Insurance
• Conduct regular floor-walks and FGDs
• Foster a positive work environment and address employee concerns.
• Manage employee grievances and conflicts, facilitating resolution through mediation or other methods.
• Ensure compliance with labor laws and company policies.
• Administer and implement HR policies
• Address performance concerns and implement corrective actions when necessary.
• Design and execute comprehensive onboarding programs for new employees.
• Implement employee engagement initiatives to promote retention.
• Identify the reasons and work with stakeholders to reduce the attrition
• Work as a bridge between employees and management

Compliance:

• Stay updated on Philippine Labor Code and other relevant employment regulations.
• Ensure compliance with all HR documentation and record-keeping requirements.
• Understanding and interpretation of Labor laws and other applicable laws
• Reduction in DOLE/ Compliance cases

Inter-department Relations:

• Regular communication with Operations department to ensure alignment of business goals
• Coordination with Payroll team for timely submission of inputs and to address any concern related to F&F

EDUCATION & EXPERIENCE REQUIREMENTS:

• Bachelor’s degree in human resources, Business Administration, or related field.
• Work experience as HR-Assoc for 2-3 years in a BPO organization.
• Strong understanding of Philippine Labor Code, employment laws and HR best practices
• Excellent communication, interpersonal, conflict resolution and active listening skills
• Proficiency in HR management systems and software
• Vendor and stakeholders’ management, both internal and external

BENEFITS & PERKS:

• Competitive Salary (based on experience)
• Stable Full-Time Employment
• Insurance & Other Company Benefits
• Fun, Healthy Work Environment

Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website.