[ref. o80117301] Customer Service Representative (CSR) | START ASAP (Voice)

Key Responsibilities:

• Handle incoming voice calls from U.S.-based customers.
• Provide support across multiple channels—primarily voice, with potential support via email and chat—while maintaining professionalism and efficiency.
• Demonstrate empathy, patience, and deep product knowledge in all customer interactions.
• Accurately document call details and customer interactions in the system.
• Consistently meet or exceed key performance metrics, including call handling time, resolution rate, and customer satisfaction.
• Escalate complex or unresolved issues to the appropriate internal teams for further assistance.

Qualifications:

• High school diploma or equivalent; college education is a plus.
• Minimum of 6 months' experience in a voice-based customer service role, preferably supporting U.S. customers.
• Excellent spoken English communication skills with a neutral or American accent.
• Strong active listening, problem-solving, and interpersonal skills.
• Ability to work independently and manage time effectively in a fast-paced, high-volume environment.
• Flexible and amenable to working U.S. time zone shifts, including weekends and holidays, as needed.