Customer Service Representative(Hybrid)
Nityo Infotech Quezon City Full-time
Job description
About the role
We are seeking a talented and customer-focused Customer Service Representative to join our team at Nityo Infotech Services Philippines Inc. in Quezon City, Metro Manila. As a Customer Service Representative, you will be responsible for providing exceptional support and service to our valued customers, ensuring their enquiries and concerns are addressed in a timely and professional manner.
What you'll be doing- Respond to customer inquiries and complaints via phone, email, and chat in a friendly and empathetic manner
- Troubleshoot customer issues and provide solutions to resolve their concerns
- Maintain accurate records of customer interactions and document case resolutions
- Identify opportunities to improve customer experience and provide feedback to the management team
- Collaborate with cross-functional teams to ensure customer needs are met
- Adhere to company policies, procedures, and quality standards
- Bachelor's degree
- 1 year experience as Customer Service or Technical Support Representative
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
- Strong problem-solving and critical thinking skills to quickly identify and resolve customer issues
- Familiarity with customer service best practices and a commitment to providing exceptional service
- Adaptability and the ability to thrive in a fast-paced, dynamic environment
- Proficiency in English, both written and verbal
- Relevant experience in a customer service or call centre role is preferred
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