Operations supervisor - ref. f82045723
Job Description
Posted on 29 July 2025
Submit your application directly through our careers page: https://lnkd.in/gJP8dm79
Who we are:
eFlexervices is a BPO company with a legacy spanning 23 years, we've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support.We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.
What we are looking for:
Are you a systems thinker with a passion for turning complexity into clarity? At eFLEXervices, we’re looking for a Senior Operations Analyst to power our partner’s internal operations and build solutions that drive real impact.
This role is part builder, part analyst: you’ll act like an internal product manager, partnering with leaders across Sales, Customer Success and Support, and Service Operations to identify pain points, scope team needs, and design elegant solutions.Then you’ll roll up your sleeves to build them, using automation and low-code tools to develop internal products, streamline workflows, and eliminate manual work.
The tools you create will become the backbone of how our partner’s teams operate, turning great teammates into 10x performers by removing friction, unlocking speed, and enabling smarter execution at scale. If you thrive at solving messy operational problems with clean systems, and want to have direct impact on how a fast-growing company runs, we want to meet you!
At eFlex, we don’t just hire talent, we empower it. Join us in shaping the future of operational excellence.
What you’ll be doing:
- Collaborate with internal teams to identify areas for improvement; gather operational and technical requirements to inform potential solutions
- Develop tools (e.g. internal applications, automated workflows) that solve key business problems and 10x the effectiveness of our customer-facing teams
- Partner with Sales, Customer Success and Support, and Service Operations to ensure successful adoption of tools and workflows
- Monitor performance and usage of internal workflows & tooling to identify opportunities for improvement
- Proactively identify challenges and bottlenecks, conduct tests to validate hypotheses, and recommend strategies for optimization
Benefits and Perks:
At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:
- Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
- Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
- Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
- Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
- Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.
Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!
Qualifications/Requirements- Minimum of 3 years of industry experience in a technical or analytical role across Operations, Product, Data, or Engineering, ideally within a fast-paced or high-growth environment.
- Proven ability to design and implement systems that improve efficiency, reduce manual work, and scale with the business
- Strong comfort with technical tools such as SQL, Python, Excel/Sheets (advanced), APIs, and low-code/no-code platforms (e.g., Retool, Zapier)
- Ability to break down complex, ambiguous problems into clear steps and drive execution with minimal oversight
- Have experience with Google Big Query data warehouse (or similar), Hex report development and visualization (or similar), and Retool workflow and internal app builder (or similar).
- A natural collaborator who can work cross-functionally with Sales, Customer Success, and Engineering teams to align on priorities and drive outcomes
- Excellent written and verbal communication skills, with the ability to explain technical solutions to non-technical teammates
- Strong organizational skills, attention to detail, and a bias toward action
Work location
BAGUIO CITY, BENGUET
Remarks
No additional remarks
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