Security Account Manager - Key Account

Reports To: Security Director

Job Summary:

The Account Manager serves as the primary point of contact between the client and the security company, driving client satisfaction, operational excellence, and business growth.

Key Responsibilities:

• Serve as the main point of contact for the client regarding all security operations.
• Build and maintain a strong relationship with client stakeholders, understanding their needs and expectations.
• Conduct regular meetings with the client to provide updates, gather feedback, and resolve concerns.
• Ensure that client satisfaction is consistently measured and addressed.

• Supervise the deployment, performance, and discipline of security personnel assigned to the client.
• Monitor daily security operations to ensure compliance with service-level agreements (SLAs), standard operating procedures (SOPs), and company policies.
• Implement strategies for continuous improvement of security operations.
• Coordinate with internal departments (HR, Operations, Training, Logistics) for staffing, equipment, and incident response.

• Manage recruitment, training, and scheduling of security personnel for the client account.
• Conduct performance evaluations and recommend corrective actions or rewards as appropriate.
• Ensure that all security staff are properly trained, licensed, and compliant with Philippine regulations.

• Prepare and submit daily, weekly, and monthly operational reports to both client and internal management.
• Monitor incidents, security breaches, or deviations, and ensure proper documentation and follow-up.
• Ensure compliance with Philippine laws, local government regulations, and industry standards.

• Monitor account budget, billing, and resource allocation to maintain profitability.
• Recommend cost optimization measures without compromising service quality.
• Participate in contract renewals, negotiations, and expansions with the client.

• Lead response efforts during emergencies or security incidents, coordinating with client representatives and local authorities.
• Develop and maintain contingency plans and emergency protocols.

Qualifications:

• Bachelor's degree in Criminal Justice, Security Management, Business Administration, or related field.
• Minimum 5 years of experience in security operations, with at least 2 years managing a key account.
• Experience must be gained within any security field including corporate security, private security agency, government, or law enforcement environments.
• Strong knowledge of Philippine security regulations, labor laws, and compliance requirements.
• Proven track record in client relationship management.
• Excellent communication, leadership, and problem-solving skills.
• Certified Security Professional (CSP)
• Certified Security Professional (CSP) certification must be held at the time of application.

Skills & Competencies:

• Leadership & team management
• Strong analytical and reporting skills
• Client-focused with professional presentation skills
• Ability to handle high-pressure situations and emergencies
• Detail-oriented and organized

Key Performance Indicators (KPIs):

• Client satisfaction and retention
• Compliance with SLAs and SOPs
• Operational efficiency and incident response metrics
• Personnel performance and adherence to company policies
• Profitability of the client account

Note: This role requires frequent interaction with the client, on-site presence, and the ability to lead a team of security personnel effectively while ensuring the client's expectations are met at all times.