FRONT OFFICE SUPERVISOR

HIRING: FRONT OFFICE SUPERVISOR / TEAM LEADER

Job Summary

We are looking for a highly motivated and experienced Front Office Supervisor / Team Leader to oversee the daily operations of the Front Office Department. The ideal candidate will lead the front office team in delivering exceptional guest service, ensure efficient front desk operations, and maintain the highest standards of hospitality.

• Supervise the daily operations of the Front Office Department.
• Lead, coach, motivate, and evaluate Front Office Associates.
• Ensure excellent guest service and handle guest concerns professionally.
• Monitor reservations, check-in, check-out, room assignments, and guest requests.
• Coordinate with Housekeeping, Engineering, Security, and other departments to ensure smooth operations.
• Ensure compliance with company policies, SOPs, and hotel standards.
• Prepare daily operational reports and monitor occupancy status.
• Assist in scheduling staff, manpower planning, and performance evaluations.
• Conduct orientation and on-the-job training for new Front Office personnel.
• Resolve operational issues and make sound decisions during shifts.
• Maintain a positive, professional, and welcoming environment for guests and employees.

• Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.
• At least 2–3 years of supervisory experience in Front Office operations, preferably in the hospitality or resort industry.
• Strong leadership and team management skills.
• Operationally and technically competent in Front Office procedures.
• Customer-oriented with excellent interpersonal skills.
• Fluent in both spoken and written English.
• Strong, confident, and professional personality.
• Excellent communication and problem-solving skills.
• Able to work under pressure and manage multiple priorities.
• Proficient in Microsoft Office applications and hotel/property management systems.
• Flexible to work on shifting schedules, weekends, and holidays.
• High level of integrity, professionalism, and attention to detail.
• Strong organizational and decision-making skills.
• Ability to train, coach, and develop team members.
• Positive attitude with a passion for hospitality and guest satisfaction.

• Experience in a hotel, resort, or hospitality environment.
• Knowledge of hotel reservation and Property Management Systems (PMS) is an advantage.
• Experience in handling guest complaints and service recovery.
• Background in team leadership, operational planning, and performance management.

• Leadership
• Operational Excellence
• Customer Service Excellence
• Communication Skills
• Team Management
• Problem Solving
• Decision Making
• Time Management
• Conflict Resolution
• Adaptability
• Professionalism
• Attention to Detail
• Hospitality Mindset