Outbound Sales & Account Development Executive

About the Role

We are looking for a highly motivated Business Development & Inside Sales Executive to join our growing sales team. This role combines lead generation, appointment setting, customer reactivation, and inside sales to help drive business growth for our international clients.

Success in this role requires strong communication skills, resilience, consultative selling abilities, and a results-driven mindset.

If you thrive in a fast-paced environment, enjoy speaking with customers, and are motivated by achieving sales targets, we'd love to hear from you.

Key Responsibilities

• Conduct high-volume outbound prospecting through cold calls, emails, and other approved outreach channels.
• Identify, qualify, and nurture prospective customers based on established sales qualification criteria.
• Build rapport with prospects and uncover customer needs through consultative conversations.
• Conduct live call transfers to client sales representatives when qualified opportunities are identified.
• Schedule appointments between qualified prospects and the client's sales team.
• Explain products, services, and business solutions while addressing customer inquiries.

• Re-engage dormant or inactive customer accounts through proactive outbound outreach.
• Research customer accounts and update contact information within the CRM.
• Develop relationships with existing customers to uncover new purchasing opportunities.
• Prepare and generate quotations based on customer requirements.
• Assist customers throughout the order placement process.
• Perform follow-ups to maximize customer conversion and sales opportunities.
• Handle objections professionally and confidently while maintaining positive customer relationships.

• Maintain accurate CRM records including call outcomes, customer interactions, appointments, quotations, and sales activities.
• Track daily sales activities, pipeline progress, appointments, and conversion metrics.
• Utilize MS Excel to monitor performance reports, lead status, and sales productivity.
• Ensure timely documentation of all customer communications.

• Work closely with internal teams and client stakeholders to ensure seamless customer handoffs and issue resolution.
• Coordinate with operations and support teams for customer escalations when necessary.
• Adhere to company quality standards, client requirements, compliance policies, and data privacy regulations.
• Consistently achieve or exceed established KPIs including outbound call volume, qualified leads, appointments, customer reactivation, quotations, and sales conversions.

• Make approximately 60–100 outbound calls per day.
• Conduct cold calling and customer follow-ups.
• Perform account research and contact validation.
• Send follow-up emails and sales communications.
• Generate customer quotations.
• Schedule appointments and live transfers.
• Update CRM and Excel tracking reports.
• Assist customers with order placement.
• Collaborate with internal teams regarding customer requests and escalations.

• Senior High School graduate, Associate Degree, or Bachelor's Degree in any discipline.
• Minimum of 2 years' experience in any of the following:
• Outbound Sales
• Inside Sales
• Business Development
• Lead Generation
• Cold Calling
• Appointment Setting
• Customer Reactivation
• Experience supporting US, Canadian, or international clients is an advantage.
• B2B sales experience is highly preferred.

• Excellent English communication skills (spoken and written).
• Strong consultative selling and relationship-building abilities.
• Proven experience handling outbound sales calls.
• Ability to confidently overcome customer objections.
• Strong customer service orientation.
• Excellent negotiation and persuasion skills.
• Strong organizational and time management skills.
• High attention to detail.
• Self-motivated with the ability to work independently.
• Comfortable working in a fast-paced, KPI-driven sales environment.
• Ability to multitask while maintaining accuracy.

• Proficient in Microsoft Excel for tracking and reporting.
• Working knowledge of CRM platforms.
• Experience with Salesforce, HubSpot, Zoho CRM, SAP, or similar CRM systems is an advantage.
• Familiarity with auto-dialers and sales engagement tools is preferred.
• Basic Microsoft Office proficiency.

Key Performance Indicators (KPIs)

Success in this role may be measured through:

• Outbound call volume
• Qualified leads generated
• Live call transfers
• Appointments scheduled
• Dormant accounts reactivated
• Quote generation
• Sales conversions
• Order placements
• CRM accuracy and compliance
• Customer satisfaction
• Attendance and productivity metrics

• Competitive salary package
• Health insurance
• Paid training and continuous learning
• Career advancement opportunities
• Performance-based recognition
• Collaborative and supportive work environment
• Company events and engagement activities

• Full-Time
• Onsite – Ortigas Center, Pasig City

1. Are you willing to work onsite in Ortigas, Pasig?
2. How many years of outbound sales experience do you have?
3. How many years of cold calling experience do you have?
4. How many years of appointment setting experience do you have?
5. How many years of inside sales or account management experience do you have?
6. Have you supported US, Canadian, or international clients?
7. Which CRM platforms have you used?
8. On a scale of 1–10, how would you rate your Microsoft Excel proficiency?
9. Are you comfortable making 60–100 outbound calls per day?
10. What is your expected monthly salary?