Customer Marketing Agreements Manager
Our Clients Taguig
Customer Marketing Agreements Manager
Location: BGCWork Setup: Onsite
Schedule: Monday–Friday
Shift: Morning (8:00 AM – 5:00 PM)
Job Summary
The CMA Manager is responsible for managing end-to-end Customer Marketing Agreements, including accruals, provisions, and timely customer payments. This role ensures accuracy, compliance, and operational efficiency while driving continuous improvement and leading a team to support evolving business needs.
Key Responsibilities- Lead, manage, and develop the CMA team, ensuring priorities align with business objectives
- Oversee the end-to-end management of customer agreements, including pricing, governance, and documentation
- Ensure accuracy and timeliness of accruals, provisions, and customer payments
- Monitor and ensure all agreements are properly documented, approved, and stored in compliance with company policies
- Manage issuance of invoices, credit memos, and debit memos within agreed timelines
- Ensure compliance with internal controls, including SOX requirements, and support internal and external audits
- Perform and review reconciliations for accruals, payments, and relevant balance sheet accounts
- Collaborate with Collections and Credit teams to reduce aged receivables and resolve disputes
- Drive process improvements and enhance CMA processes through continuous improvement initiatives
- Communicate effectively with stakeholders to influence best practices and drive operational alignment
- Support transition activities and ensure smooth migration of CMA processes into Shared Services
- Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or related field
- Relevant experience in finance, accounting, or shared services within a multinational environment
- Proven experience in process improvement and implementation of solutions
- Strong understanding of accruals, reconciliations, and financial controls
- Proficient in Microsoft Office applications
- Experience in ERP systems (SAP preferred)
- Knowledge of Power BI is an advantage
- Lean Six Sigma certification is a plus
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and stakeholder management abilities
- Ability to manage deadlines, prioritize tasks, and work in a fast-paced environment
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