Customer Service Associate | WFH - Dayshift
ProgressPro Services, Inc. Cebu
Customer Service Associate will be responsible to act as a liaison between a multi-currency mobile wallet and its users through live chat, call or email. The Associate is expected to have excellent communication skills to provide satisfactory solutions to a diverse range of queries
Job Description:
- Promptly replies to email/chat from users
- Answer calls from user or make calls to users when required
- Provides a holistic solution to customer queries
- Delivers the required service level
- Accurately document customer requests
- Accurately fill out online forms/sheets
- Provides empathy to ensure customer satisfaction
Job Specification:
- Excellent verbal and written communication skills
- Has previous email/chat support and call experience or any relevant customer service experience in a BPO setting
- Proficient in using MS Office, particularly MS Excel
- Excellent problem-solving
Work Avenue And Business Solutions IncorporatedCebu City
Become a Customer Care Associate and be the voice that creates amazing customer experiences! In this role, you'll assist customers through phone, email, and chat, helping them with inquiries and solving problems in a friendly and professional manner...
Cebu City
JOB DESCRIPTION:
Primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs...
AccentureCebu City
1. DAY ONSITE PROCESSING IS AVAILABLE FOR THIS ROLE. VISIT OUR CAREER HUB EVERY MONDAY-FRIDAY (EXCEPT HOLIDAYS), 9AM-5PM.
About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:
• You...