Open to Fresh Graduates | Customer Service Associate | Cebu Site
Accenture Cebu Full-time
- DAY ONSITE PROCESSING IS AVAILABLE FOR THIS ROLE. VISIT OUR CAREER HUB EVERY MONDAY-FRIDAY (EXCEPT HOLIDAYS), 9AM-5PM.
About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:
- You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
- You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.
- You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.
- You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.
About You: The ideal candidate will have the following skills and experience:
- Open to High School Graduates, College Undergrads / Graduates
- Open to candidates without BPO experience
- With excellent communication skills
- Amenable to work on a shifting schedule.
- Willing to work in Cebu City, Cebu
If you are interested to be part of our diverse community, you may drop by at our career hub every Monday – Friday (except holidays) from 9AM-5PM located at:
- Cebu City: 16F Ebloc 2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City
What’s in it for you? Start your Accenture journey to enjoy these benefits:
- HMO coverage (medical, dental, mental health) from day 1 of employment
- Free medicines for you and your dependents*
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Paid Sick and Vacation Leaves
- Allowances, company bonuses, and performance incentives
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Flexible working arrangements
- Company-sponsored trainings like upskilling and certification
- Volunteering opportunities
- Terms and conditions apply
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