Behavioral Health Authorization Coordinator
BEHAVIORAL HEALTH AUTHORIZATION COORDINATOR
Journey To Wellness | Perth Amboy, New Jersey, USA | Remote (International Candidates Welcome)
Full-Time or Part-Time | Immediate Hire
⚠ IMPORTANT — READ BEFORE APPLYING
This role requires someone who is assertive, persistent, and relentless. If you are mild-mannered, soft-spoken, or uncomfortable pushing back on insurance companies and reminding clinical staff of deadlines repeatedly — this is not the job for you.We respect everyone's working style, but this position demands someone who gets results through tenacity, not personality. Passive candidates will not succeed here.
About Journey To Wellness
Journey To Wellness is a licensed substance abuse and addiction treatment facility located in Perth Amboy, New Jersey, USA. We provide comprehensive behavioral health and co-occurring disorder treatment services to patients in recovery. Our team is committed to delivering high-quality, compliant care — and we need equally committed administrative support to keep the operation running at peak performance.
We are a real, actively operating US-based facility. This is not a freelance project — we are looking for a long-term team member who will grow with us.
The Role
We are hiring a Behavioral Health Authorization Coordinator to manage the full prior authorization lifecycle, track clinical documentation deadlines, and push — hard — to make sure nothing falls through the cracks. You will work directly with our clinical and billing teams and report to facility leadership.
This is a demanding role. You will be chasing insurance companies, following up on overdue paperwork from counselors, and escalating problems before they become crises. You must be comfortable being persistent, direct, and firm — every single day.
What You Will Do
Authorization & Insurance Management- Submit prior authorization requests to Medicaid and commercial insurance providers
- Track authorization statuses and follow up aggressively until approvals are received
- Resolve authorization delays, denials, and appeals without waiting to be told
- Communicate directly with insurance payers — you must be comfortable making calls, pushing for answers, and escalating when needed
- Maintain accurate real-time tracking logs for all open authorizations
- Track Level of Care Inventory (LOCI) due dates in NJSAMS (New Jersey's state behavioral health system)
- Remind counselors of upcoming LOCI deadlines — proactively, repeatedly if necessary
- Follow up persistently to ensure LOCIs are completed on time — this means chasing people, not waiting
- Escalate to management when counselors are non-compliant with documentation requirements
- Maintain accurate tracking reports for all open LOCI cases
- Escalate urgent issues to facility leadership immediately
- Maintain organized records and documentation in compliance with US healthcare standards
- Support billing team with authorization-related data as needed
What We Are Looking For
Required- Proven experience in healthcare administration, medical billing, prior authorizations, or collections — we want someone who knows how to push for results
- Experience dealing with US insurance companies or Medicaid is strongly preferred
- Fluent, professional English — written and spoken (you will be on calls with US insurance staff)
- Strong organizational skills: you must be able to manage multiple open items, deadlines, and follow-ups simultaneously without dropping the ball
- Assertive, persistent, results-driven personality — this is non-negotiable
- Comfortable working US Eastern Time zone hours (at least partial overlap required)
- Experience in behavioral health, substance abuse treatment, or mental health settings
- Familiarity with NJSAMS or similar state behavioral health documentation systems
- Knowledge of US Medicaid billing and authorization workflows
- Experience with medical billing software, EHR systems, or CRM platforms
- Stable, long-term position with a real US behavioral health facility — not a short-term gig
- Remote work — work from your home country
- Competitive compensation for your region — we pay for performance and results
- Opportunity to grow into a senior administrative or billing coordination role
- Direct communication with facility leadership — no bureaucracy, fast decisions
Compensation
Competitive salary commensurate with experience and location. We will discuss compensation transparently during the interview. We are not looking for the cheapest option — we are looking for the right person.