Application Engineer – Retail IT Systems

Required Skills:

• Bachelor’s degree in Computer Science, Engineering, Math, Statistics, or other relevant fields.
• At least 5+ years’ experience with technical and/or business knowledge in 2 or more areas: card systems, payment systems, mobile app, testing and integration, business analysis, production support with good overarching understanding on retail petroleum marketing and store systems.
• Ability to tailor business processes to adapt to application functionality and processes.
• Strong stakeholder engagement; proactively collaborates with external (3rd party support and vendors) and internal customers.
• Technical writing - Being able to communicate complex ideas, status of issues and changes in a clear way (oral and written) to all levels of staff across the org.
• Detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies.
• Ability to do low code, develop and understand programming languages is preferred.
• Working knowledge of IRM technical controls and MS Azure Cloud is an advantage.
• Working knowledge and understanding of Secure File Transfer Protocol (sFTP) used for exchanging data, and SQL Database queries and table is preferred.

Preferred Skills:

• Knowledge and hands-on experience in two or more of the following is a plus: Power Apps, Power BI, C#, C++, Angular, Node.js, SQL, Ansible, R, Java, Python, Azure, APIs, Web services (WCF and/or RESTful services), Web technologies (HTML, CSS, JavaScript, and AJAX), Oracle / SQL Server, among others.

Selection Criteria:

• Ability to understand strategic goals and objectives and key business processes and identify integration points.
• Demonstrated experience in developing, socializing, and vetting new business processes and working across multiple stakeholder groups.
• Ability to analyze data and recommend reports to aid in decision making, communicate trends, exceptions, and appropriate actions to audiences of all levels.
• Experience with mobile systems or loyalty rewards system will be a bonus.
• Familiar with IRM/IRSM/SOX processes and related technical standards and controls is a plus.
• Understanding of Service Level Agreements, Vendor Management, and Incident Management
• Experience/knowledge in Agile SAFe, Kanban and Scrum methodologies.

• Ability to coordinate, create and deliver effective communications across a broad range of stakeholder groups; successfully adapts communications to audiences of all levels.
• Ability to work with multiple teams both external and internal and influence/drive to deliver results.

• Able to influence and inspire trust in others to follow and support.
• Able to provide out-of-hours support when needed.
• Willingness to take ownership and show initiative to achieve results.