IT Team Leader

IT Team Leader

Are you an experienced IT professional with a strong background in BPO operations and team leadership? Join our growing team and lead IT service delivery across multiple sites.

• At least 5 years of experience in IT Operations or Technical Support within a BPO, Shared Services, or corporate environment, with at least 3 years in a leadership role.
• Strong knowledge of IT Service Management (ITSM), Incident Management, Escalation Management, and ITIL best practices.
• Proven experience leading Service Desk, Desktop Support, or IT Operations teams in a fast-paced, multi-site environment.
• Strong people management, coaching, stakeholder management, and problem-solving skills.
• Experience supporting Windows and Mac environments, network infrastructure, servers, and enterprise applications.
• Knowledge of IT asset management, vendor coordination, and information security compliance.
• Willing to work across McKinley Hill, Taguig and Antipolo sites based on business requirements.

• Lead the daily operations of the IT Support Team, ensuring service levels and business requirements are met.
• Manage incidents, escalations, and service requests, ensuring timely resolution and minimal business disruption.
• Coach, develop, and monitor team performance to drive operational excellence.
• Oversee end-user support for hardware, software, network, and system-related issues.
• Manage IT assets, deployments, system updates, and compliance with company policies and security standards.
• Coordinate with vendors, ISPs, and internal stakeholders to ensure efficient IT service delivery.
• Monitor IT operations, prepare performance reports, and identify process improvement opportunities.
• Support infrastructure, network, and technology initiatives across multiple BPO sites.

Apply today and be part of our growing team!