HR Manager | Bohol (WOS)

The HR Manager will serve as a strategic partner to Operations, driving people initiatives that support business goals in a fast-paced BPO environment. This role will oversee key HR functions including employee relations, performance management, engagement, and policy implementation, while ensuring a positive employee experience and compliance with company standards.

Key Responsibilities

• Act as a trusted HR advisor to Operations leaders (Team Leads to Directors)
• Align HR strategies with business objectives and operational needs
• Provide insights on workforce trends, attrition, and engagement

• Manage and resolve complex employee relations issues (disciplinary cases, grievances, escalations)
• Conduct investigations and recommend appropriate actions
• Ensure fair, consistent, and compliant handling of cases

• Drive performance management processes (goal setting, evaluations, coaching)
• Partner with leaders on performance improvement plans (PIPs)
• Identify and address performance gaps across teams

• Lead employee engagement initiatives and action planning
• Analyze attrition drivers and implement retention strategies
• Support culture-building programs within the organization

• Ensure adherence to company policies, labor laws, and regulatory requirements
• Communicate and enforce HR policies effectively
• Support audits and compliance reviews

• Support leadership development and succession planning
• Identify training needs and partner with L&D teams
• Drive initiatives to strengthen organizational capability

• Monitor HR metrics (attrition, absenteeism, engagement scores)
• Prepare reports and dashboards for leadership
• Recommend data-driven HR interventions

• Strong stakeholder management and influencing skills
• Excellent communication and conflict resolution abilities
• Data-driven mindset with ability to interpret HR metrics
• High level of integrity and professionalism
• Ability to thrive in a fast-paced, dynamic BPO environment

• Experience supporting high-volume operations (e.g., call center/BPO)
• Knowledge of labor laws and compliance requirements
• Experience handling large employee populations

• 4-year college degree in Human Resources (or Business) or a combination of education and equivalent work experience in Human Resources.
• 3-5years work experience as an Associate HR Manager /HR Manager with experience in associate relations, learning and development, problem and conflict resolution and recruiting non-exempt personnel in a high-volume environment
• Experience managing, coaching, and developing others.
• Experience demonstrating extensive knowledge, interpretation, and application of employment laws.
• Extensive knowledge of general labor policies and practices including discrimination, harassment, and union avoidance.
• Prior experience delivering HR training and development programs.
• Demonstrated success in conducting behavioral interviews and management talent assessments.
• Experienced in leading positive change.
• Call Center industry experience preferred but not required.
• Strong interpersonal and collaborative skills, including verbal and written communications skills, presentation skills, facilitation skills and negotiation skills
• Success in developing and making compelling written/oral proposals.
• Strong problem solving/consulting skills.
• Excellent time management skills
• Excellent planning and organizing skills, especially prioritizing multiple projects/tasks
• Demonstrated listening skills
• Good PC skills with demonstrated ability to use a variety of software packages including Word, Excel, Access, PowerPoint and Outlook with the ability to assimilate present and analyze data as needed

• Amenable to work in GY schedule
• Willing to work in Tagbilaran, Bohol
• Can start ASAP