Call center agent

Job Description

• Provide relevant information about products and services to the customers
• Keep track of customer interactions, transactions, comments and complaints.
• Provide professional support which will yield to excellent customer satisfaction and first call resolution ratings.
• Meet the metrics agreed with the clients
• Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
• Demonstrate an understanding of complex processes, specialized skills and technical knowledge by fully utilizing

• Communicate clearly and effectively with end users, colleagues, and management and quickly resolve issues and ensure customer satisfaction.
• Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management or repair team.
• Will serve as back-up person of other departments should there be an overflow of workload
• Maintain a positive, empathetic and professional attitude toward customers and clients at all times.

Qualifications/Requirements

Must know how to handle customers

Work location

CITY OF MANILA, NCR, FIRST DISTRICT

Remarks

No additional remarks

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