WFM Scheduler (Urgent Hiring)
iOPEX Technologies Taguig Full-time
About the role
As a WFM Scheduler at iOPEX Technologies Philippines Inc., you will play a crucial role in ensuring the smooth operation of our customer service call centre. This full-time position is located in Taguig City, Metro Manila, and will involve managing the workforce to meet operational demands effectively.
What you'll be doing- Develop and implement workforce management strategies to optimise staffing levels and meet service level agreements
- Forecast call volumes and staffing requirements based on historical data and upcoming events
- Create and manage employee schedules, including shifts, breaks, and time off requests
- Analyse and report on key performance metrics to identify areas for improvement
- Collaborate with the management team to address staffing challenges and implement solutions
- Provide training and support to the call centre team on workforce management processes and tools
- Minimum 2 years of experience in a workforce management or scheduling role, preferably in a customer service or call centre environment
- Strong analytical and problem-solving skills with the ability to interpret data and make informed decisions
- Proficient in using workforce management tools and software, such as Verint or NICE Workforce Management
- Excellent communication and interpersonal skills to work effectively with the call centre team and management
- Ability to multitask, prioritise, and adapt to changing business needs
- Knowledge of call centre operations, staffing models, and key performance metrics
- Competitive salary and performance-based bonuses
- Comprehensive health insurance and retirement benefits
- Opportunities for career development and advancement
- Supportive and collaborative work environment
- Work-life balance initiatives, including flexible work arrangements
About us
iOPEX Technologies Philippines Inc. is a leading provider of business process outsourcing (BPO) services, specialising in customer service, technical support, and back-office operations. We are dedicated to delivering exceptional service to our clients and creating a rewarding work environment for our employees.Join our team and be a part of our continued growth and success.
Apply now for this exciting opportunity!
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