[ref. c21667201] • Human Resource Information System (HRIS) Implementation Intern
Santa Ana Full-time
F&B Service Trainer
Job Description:
In charge of training and development of current and new restaurant managers and staff acrossthe whole group, to ensure quality, consistent and hospitable service from all personnel. Tasked with
maximizing sales and revenue through customer satisfaction and employee engagement and
report on management regarding sales results and productivity.
Roles and Responsibilities:
- Managing all F&B operations and for delivering excellent guest experience.
- Coordinating and supervising BOH managers
- Ensuring that kitchen productivity and time output are optimized
- Training kitchen staff to be well familiar with menu
- Ensure healthy and nurturing relationships/environment between kitchen staff
- Motivating and inspiring kitchen staff
- Evaluating and identifying areas needed for training and improvement for groups of employees or individuals, and conduct a needs assessment process to understand effectiveness of existing training programs and if there is a need for additional one
- Developing training programs necessary for the gaps and areas needing improvement
- Implementing training projects and conducting training activities
Qualifications:
- Preferably with a degree and/or at least 1-year experience in the hospitality industry
- Background in customer service and customer centric work, preferably in the food service and restaurant industry, although not required.
- Knowledge in wine service (or has actual sommelier certification) is a huge plus
- Excellent communication and organizational skills, knowledge of how to provide quality service
- Must be willing to physically report to restaurant locations as needed
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HUMAN RESOURCE INFORMATION SYSTEM (HRIS) IMPLEMENTATION INTERN
Responsibilities:
- Document processes and settings related to the Human Resource Information System (HRIS) and its implementation in the company.
- Utilize flowcharting and other documentation tools to create comprehensive guides for system users.
- Assist in the development of policies and procedures for the correct and effective use of the system by the system users.
- Collaborate with the HRIS team to troubleshoot any issues and optimize system functionality relating to attendance, and payroll calculation.
Qualifications:
- Currently pursuing or recent graduate of Economics, Industrial Engineering, Business Management, Communications, or similar/related courses (though not required)
- Must have excellent communication and organizational skills (preferably fluent in both English and Filipino)
- Must be knowledgeable or proficient in the use of Microsoft Office applications and Google tools
- Must be able to accommodate both physical reporting as well as remote work where necessary
- Must ideally be available to work for at least 2-3 months
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BACK OF HOUSE
Requirements:
- With one (1) year experience in the food industry
- Fluent in English and Filipino
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