[ref. p0289502] Information and communication technology manager
Job Description
Posted on 10 July 2025- Key Responsibilities as IT Service Delivery Manager
Lead and manage the IT service delivery team to ensure high-quality service support and project delivery.
Oversee daily IT operations, including incident management, problem resolution, and service requests.
Plan, implement, and monitor IT service delivery strategies aligned with company objectives and client needs.
Develop, document, and enforce policies, processes, and standards for IT service management.
Act as the primary point of contact between clients and the technical team, ensuring clear communication and timely resolution of issues.
Monitor and report on service-level agreements (SLAs), performance metrics, and client satisfaction.
Manage the implementation and integration of IT systems, software, and infrastructure in support of business goals.
Ensure compliance with relevant laws, regulations, and best practices (e.g., ITIL framework).
Identify opportunities for continuous improvement in processes, tools, and technologies to enhance service delivery.
Provide mentorship and development opportunities to team members.
Qualifications/Requirements- Qualifications
Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field.
At least 3–5 years of experience in IT service delivery, project management, or similar leadership roles in the IT industry.
Proven experience in managing service teams, processes, and client expectations effectively.
Solid understanding of IT service management frameworks (e.g., ITIL) and best practices.
Experience with project management methodologies and tools.
Strong leadership, organizational, and decision-making skills.
Excellent communication and interpersonal abilities, with a customer-focused mindset.
Ability to handle multiple priorities and work effectively under pressure.
Work location
BALIUAG, BULACAN
Remarks- How to Apply:
Send your resume and cover letter to sec@ift-ph.com or contact us at 09171287576.
Be part of a dynamic team that empowers businesses through smarter technology!
Apply now