Online Sales Specialist

This job is perfect for someone who is tech-savvy, detail-oriented, and excited about working in e-commerce

Duties and Responsibilities:

1. Website Management and Maintenance

• Platform Maintenance: Regularly update the e-commerce platform and concerned departments.
• Performance Monitoring: Track site performance and report issues promptly to immediate Supervisor.

1. Product Management

• Inventory Management: Monitor stock levels, manage reordering processes, and update inventory status to prevent overselling or stockouts.

1. Order Processing and Fulfillment

• Order Management: Oversee the processing of orders from placement to delivery with end of the day reporting for monitoring.
• Shipping Coordination: Coordination with 3rd party couriers and platform when needed.
• Returns and Refunds: Monitor and coordinate returns, exchanges, and refunds in a manner that maintains customer satisfaction and adheres to company policies which should be reported to the immediate Supervisor.

1. Customer Service and Support

• Customer Queries: Respond to customer inquiries promptly through various channels (email, chat, phone).
• Issue Resolution: Report any customer complaints and issues to the immediate Supervisor for assistance.
• Feedback Management: Collect customer feedback and report back to the management.

1. Live Selling

• Presentation Skills: Confidently present products in live sessions, demonstrating their features, benefits, and usage.
• Engagement: Actively engage with viewers during live sessions, responding to questions and comments in real-time to create an interactive shopping experience.
• Post-Event Analysis: Capture and report the engagement metrics from the platform of live selling events.

Qualifications:

• Educational Background: Bachelor’s degree or equivalent;
• Experience: No prior experience required, but experience in customer service, retail, or e-commerce is beneficial.
• Technical Skills: Basic proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with using e-commerce platforms.
• Customer Service Orientation: Strong ability to manage customer interactions and resolve issues effectively.
• Organizational Skills: Excellent ability to handle multiple tasks and prioritize efficiently.
• Communication Skills: Clear and professional verbal and written communication.
• Sales Focus: Interest in sales and achieving targets, with a willingness to learn and grow in the role.
• Adaptability: Ability to thrive in a fast-paced and dynamic work environment.
• Team Collaboration: Willingness to work collaboratively with other team members and departments.
• Event Participation: Enthusiasm for participating in and supporting live selling events.