Quality Assurance / Quality Control Officer

The QA/QC Officer is crucial for safeguarding product integrity, minimizing risks, preventing contamination, and upholding the facility's reputation for reliable cold chain services.

DUTIES AND RESPONSIBILITIES

• Develop, implement, and maintain the facility's Quality Management System (QMS) and food safety programs, including but not limited to:
• Hazard Analysis and Critical Control Points (HACCP) plan.
• Good Manufacturing Practices (GMP) / Good Storage Practices (GSP).
• Standard Operating Procedures (SOPs) related to quality and food safety.
• Pest Control Program.
• Sanitation Program.
• Allergen Management Program (if applicable).
• Traceability and Recall Programs.
• Ensure all quality and food safety documentation is meticulously maintained, updated, and readily available.
• Stay updated on the latest food safety regulations (e.g., FDA Philippines, BFAR) and international standards relevant to cold storage.

• Conduct regular inspections of incoming goods to verify product integrity, temperature, packaging, and compliance with specifications.
• Monitor critical control points (CCPs) within the cold chain (e.g., temperature of storage rooms, blast freezers, dock areas) and critical limits, ensuring continuous monitoring and corrective actions as needed.
• Perform routine checks on warehouse processes (e.g., proper handling, stacking, labeling, cross-contamination prevention).
• Conduct internal audits of the QMS and food safety programs to identify areas of non-compliance and opportunities for improvement.
• Prepare for and participate in external audits (e.g., client audits, third-party certification audits, regulatory inspections).
• Ensure proper calibration and maintenance of temperature monitoring devices and other critical measuring equipment.

• Investigate all quality-related incidents, non-conformances, customer complaints, and product damages.
• Conduct root cause analysis for identified issues and implement effective corrective and preventive actions (CAPA).
• Manage hold/quarantine procedures for non-conforming products.
• Coordinate product recall or withdrawal procedures if necessary.

• Develop and deliver quality and food safety training programs for all relevant employees, including new hire orientation.
• Conduct regular refresher training on HACCP, GMP, personal hygiene, cross-contamination prevention, and proper handling of goods.
• Promote a strong quality and food safety culture throughout the facility.

• Generate accurate and timely quality reports, non-conformance reports, audit findings, and corrective action plans.
• Maintain all quality records, including inspection logs, temperature records, training records, and audit reports.
• Prepare reports on key quality performance indicators (KPIs).

• Collaborate closely with Operations, Warehouse, Inventory Control, and Engineering teams to integrate quality and food safety into daily operations.
• Liaise with clients regarding quality specifications, complaints, and audit requirements.
• Coordinate with regulatory bodies (e.g., FDA, BFAR) for compliance and inspections.

• Bachelor's degree in Food Technology, Food Science, Microbiology, Chemistry, Chemical Engineering, or a related scientific field.
• Minimum of 3-5 years of proven experience in a Quality Assurance or Food Safety role, preferably within the food industry, cold storage, warehousing, or a manufacturing environment handling food products.
• HACCP certification is highly preferred and often mandatory.
• GMP certification or training is a strong advantage.
• Relevant certifications in internal auditing or quality management systems are a plus.
• Demonstrated experience in implementing and maintaining HACCP and GMP systems.
• Proven experience in conducting internal audits, inspections, and managing non-conformances.
• Familiarity with relevant Philippine food safety regulations (e.g., FDA Administrative Orders, BFAR regulations).
• Experience in conducting training on quality and food safety topics.
• The incumbent will be assigned in Balagtas, Bulacan