UKG Pro Workforce Management

Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Priority - AI Workforce: UKG Pro Scheduling and Forecasting Consultant

Role Overview

This role ensures accurate labor demand predictions and efficient staff scheduling to meet service levels, compliance, and cost objectives.

• Conduct workshops to gather requirements for forecasting and scheduling.
• Configure UKG Pro WFM Forecasting models (drivers, calendars, seasonality) and Scheduling rules (coverage, shift patterns, compliance).
• Align forecasting outputs with scheduling constraints for optimal labor plans.

• Collaborate with integration teams to establish secure data flows (POS, traffic, call volumes).
• Validate historical data and maintain data quality for accurate forecasting and scheduling.

• Develop and execute test plans (unit, SIT, UAT) for both modules.
• Support cutover and hypercare activities post go-live.

• Partner with HR, Operations, and IT teams to ensure end-to-end solution alignment.
• Deliver training and documentation for schedulers, planners, and administrators.

• Monitor KPIs such as forecast accuracy (MAPE), schedule adherence, and labor cost efficiency.
• Recommend enhancements leveraging AI/ML for predictive accuracy and automated scheduling.

• Use AI models for demand forecasting and optimization.
• Implement automated workflows for schedule generation, data validation, and compliance checks.

Priority Skill

• 3–7 years of experience in Workforce Management solutions, with hands-on UKG Pro Forecasting and Scheduling configuration.
• Strong understanding of labor standards, compliance, and predictive scheduling.
• Proficiency in data analysis and forecasting methodologies.
• Excellent communication and stakeholder management skills.

Minimum 2 year(s) of experience is required

Please note that you will be submitted as a referral and will be actively processed on these demands.

Kindly check the link provided in our email communications to proceed with the recruitment process

The link only has a 180-day validity and in the event that the link has already expired or is no longer working, please feel free to refer them again to the correct Job Requisition (JR) code/s.

NOTE: Open demands are subject to change.