CS Voice Support Airline Company; 10K SOB selected classes starting this April.
IGT Solutions Pavia Full-time
Customer Service Representative (Airline Account)
IGT Technologies Philippines Inc. is looking for passionate and customer-focused Customer Service Representatives to join our growing airline support team in Pavia, Iloilo. In this role, you’ll be at the heart of the customer journey—helping travelers with their concerns while delivering world-class service and memorable experiences.
2nd Year College Undergraduate with at least 6 months of BPO experience
- Pavia, Iloilo | Full-time
About the Role
Calling all customer service rockstars! ?IGT Technologies Philippines Inc. is looking for passionate and customer-focused Customer Service Representatives to join our growing airline support team in Pavia, Iloilo. In this role, you’ll be at the heart of the customer journey—helping travelers with their concerns while delivering world-class service and memorable experiences.
10K signing bonus is offered for selected classes starting this April.
If you enjoy helping people, solving problems, and working in a fast-paced environment, this role may be perfect for you!
What You’ll Be Doing- Handle inbound customer calls with professionalism, confidence, and empathy
- Assist airline passengers with inquiries, bookings, and issue resolution
- Provide accurate and timely solutions to ensure customer satisfaction
- Document customer interactions clearly and correctly following process guidelines
- Identify opportunities to improve the customer experience and recommend additional services when appropriate
- Work closely with internal teams to ensure seamless service delivery
- Continuously enhance your product and airline industry knowledge to better support customers
- College Graduate (BPO experience is a plus but not required)
2nd Year College Undergraduate with at least 6 months of BPO experience
- Previous customer service or call center experience is preferred, especially in an airline or travel account
- Strong English communication skills (both verbal and written)
- Excellent problem-solving and decision-making abilities
- Customer-oriented mindset with strong interpersonal skills
- Ability to thrive in a dynamic, fast-paced environment
- Basic computer skills and familiarity with CRM systems
What We Offer
At IGT Technologies Philippines Inc., we believe that happy employees deliver exceptional service. Here’s what you can look forward to:
✅ Competitive Compensation & Benefits- Attractive salary package
- Medical insurance
- Retirement plan
- Performance-based incentives
- Comprehensive in-house training
- Continuous learning and upskilling opportunities
- Mentorship programs and clear career progression
- Flexible work arrangements
- Employee wellness programs
- Supportive and inclusive work culture
About Us
IGT Technologies Philippines Inc. is a global leader in technology solutions and services, supporting clients across industries with a strong focus on customer-centric excellence. We pride ourselves on our innovative mindset, collaborative culture, and commitment to employee growth and success.
- Ready to jump-start your customer service career in a global company?
- Apply now and take off with IGT Technologies Philippines Inc.!
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