Logistics and Systems Manager

Here’s the difference you’ll make

As a key change leader, you’ll oversee end-to-end system improvements—from requirement validation to implementation and hypercare—ensuring seamless adoption and measurable impact across the network.

What you’ll do

• Own the end-to-end lifecycle of logistics system changes, from requirement validation to UAT, deployment, and hypercare stabilization.
• Ensure all system enhancements meet operational needs and comply with organizational standards for quality, documentation, and risk management.
• Lead change impact assessments and support network readiness through structured communication and training initiatives.
• Drive governance standards to ensure consistency, control, and successful delivery of system-related changes.

• Develop UAT strategies, test scenarios, and acceptance criteria aligned with business and operational requirements.
• Facilitate UAT execution, ensuring proper defect tracking, resolution, and retesting prior to deployment.
• Provide final UAT sign-off based on system readiness, operational impact, and business fit.
• Oversee implementation activities, including cut-over planning, deployment sequencing, and readiness validation.

• Serve as the primary escalation point during hypercare, coordinating closely with IT, Operations, and vendors to resolve issues efficiently.
• Monitor stabilization metrics and ensure system performance meets defined KPIs before formal closure of hypercare.
• Ensure smooth transition from project implementation to steady-state operations.

• Monitor and analyze system performance to identify bottlenecks and improvement opportunities.
• Recommend and implement solutions that enhance productivity, turnaround time, and service quality.
• Manage system configurations to ensure alignment with business rules, compliance standards, and market practices.
• Collaborate with Performance Management teams to track KPIs and validate the impact of system enhancements.

• Collaborate with IT, Product, and Operations teams to align system capabilities with evolving business needs.
• Manage relationships with third-party system providers to ensure delivery of enhancements, issue resolution, and SLA compliance.
• Lead cross-functional workshops to gather requirements, address process gaps, and align improvement initiatives.
• Act as a subject matter expert for logistics systems, supporting stakeholders in system-related concerns and initiatives.

• Maintain updated SOPs, process documentation, configuration records, and change logs.
• Ensure all system changes comply with audit requirements, information security standards, and internal controls.
• Drive continuous improvement through automation, system integration, and modernization initiatives.
• Promote best practices in system usage, process standardization, and operational efficiency.

You’ll thrive if you...

• Bachelor’s Degree in Information Technology, Industrial Engineering, Computer Science, or related field.

• Minimum of 5 years of relevant experience in systems management, logistics systems, IT delivery, or operations process improvement.
• Proven experience in leading User Acceptance Testing (UAT), system implementation, or change management initiatives.

1. Leadership Competencies

• Business Acumen
• Change Leadership
• Stakeholder Management
• Customer Centricity
• Cross-functional Collaboration
• Decision Making & Accountability

1. Technical Competencies

• Logistics Systems Management (TMS/ILMS)
• Change Management & Governance
• User Acceptance Testing (UAT)
• System Implementation & Deployment
• Process Optimization & Automation
• KPI Monitoring & Performance Analysis
• System Configuration & Compliance
• Vendor & SLA Management
• Risk Management & Issue Resolution

1. Other Skills and Abilities

• Strong analytical and problem-solving skills
• Excellent communication and stakeholder engagement skills
• Ability to manage multiple projects and priorities simultaneously
• Strong coordination and project management capabilities
• Experience working with IT teams, vendors, and operational users
• Familiarity with logistics operations including pickup, sortation, linehaul, and delivery
• Proficiency in documentation, reporting tools, and Microsoft Office applications