Operations Manager (ILOILO)

Accountabilities:

• Oversee various Sales Support and Operations functions and ensure effective service delivery to support business requirements
• Ensure that operations are constantly aligned with business priorities including annual goals set for the team. Drive agility in KPIs to ensure we pursue constant alignment with the business’ changing demands
• Capacity Planning / Resource Management
• Spearhead and / or partner to work on critical projects in alignment with business priorities
• Collaborate with other business leaders in looking for opportunities to drive improvements
• Champion the “future way of working” with a more empowered team focused in driving business value add while also supporting talent retention
• Ensure strong relations and partnerships with all RX Global Stakeholders
• Drive continuous improvement initiatives supporting standardization, efficiency and quality of output
• People Management – Supervise, lead, coach and inspire team and promote continuous development geared towards meeting / exceeding performance and stakeholder expectations
• Ensure recruitment and retention of qualified talents (talent acquisition, progression / people development)
• Provide mentoring support to the Supervisors; conduct performance reviews
• Monitor performance of entire team and address any performance issues
• Provide support for any issues or escalations as required
• Champion upskilling support for the team
• Champion change management for any new initiatives or process changes

Qualifications/Requirements:

• Must be a Bachelor’s Degree holder
• Minimum of 3 years of Leadership experience required
• At least 5 years of experience, preferably in a customer contact environment
• Experience in process improvement and change management a huge plus
• Exceptional verbal and written communication skills
• Experience in a shared service industry a plus
• Highly developed interpersonal and people management skills, including ability to interact with and influence people at all levels
• Excellent coaching, engagement and people development skills
• Excellent problem solving and analytical skills
• Excellent organizational and time-management skills
• Willing and able to work on any and flexible shift to meet business need

For complete Job Description, visit https://relx.wd3.myworkdayjobs.com/relx/job/Iloilo/Operations-Manager_R96631

We provide you with benefits designed to help you become the best version of YOU:

• Flexible Work Environment: Enjoy an optimized hybrid work arrangement
• Employee Development: Benefit from continuous improvement opportunities
• Paid Time Off: Receive 24 days of annual leave, plus an extra 6 days after five years
• Competitive Compensation: Earn annual merit increases and performance bonuses
• Health Coverage: Receive HMO coverage from day 1, including up to 4 dependents for FREE
• Insurance: Get life and accident insurance from your first day
• Retirement Benefits: Take advantage of a generous retirement package with company matching
• IT Equipment: Provided starting your first day