Online Store Manager
Muji Makati Full-time
JOB SUMMARY
The Online Store Manager will help improve and grow the online operations team in terms of fulfillment rate, first chat response time (FRT), and average resolution time. She/he will be in charge of overseeing and leading the online operations team (MS Team), assisting in customer inquiries via website chat and will work closely with the online team.He/she will make sure all customer requests, instructions, and order inquiries are coordinated with the MS team and executed timely. He/she will also help assist and resolve customer complaints. He/she will also assist and help maintain MUJIs online catalog and 3rd party online shopping platform/s.
DUTIES AND RESPONSIBILITIES- Regularly answers Viber and web customer messages, inquiries, and the like
- Daily updates customer inquiry report tracking
- Help check and publishes web customer reviews
- Oversees and leads MS team on day-to-day operations
- Oversees and leads Viber orders day-to-day operations
- Processes and assists on corporate orders once confirmed by the online team
- Coordinates with MS team on order inquiries and/or customer order instruction
- Initiates online shopping platforms auditing (price, photos, description and the like)
- Assists online team in generating significant data for Weekly Meeting and other reports.
- Contribute to the team's systems and processes effectiveness and efficiency in providing solutions to the various and developing demands of the business unit.
- Attends the Weekly Internal and Online meetings
KPIs:
- 100% Fulfillment Rate
- First Chat Response Time (1 minute or less)
- Average Resolution Time (less than 24 hours)
- Improve Online Customer Satisfaction Level
Work Schedule: required to work during Saturdays, Sundays, and Public Holidays.
JOB SPECIFICATIONS
Education
with Bachelor’s degree in Marketing, Office Administration and or other relevant courses
Work Experience
Minimum of one (2) year relevant experience in E-commerce, Customer Service and/or Store Operations.
Competencies / Training / Skills Required- Customer Service and Online Reputation Management Skills
- Analytical Skills
- Good Communication and Interpersonal Skills
- Knowledgeable in E-commerce
- Team Leader
Manila, 6 km from Makati
display & organize merchandise display; handles and assist customer service; promote and sell all our products/ merchandise displayed in the assigned area.
Qualifications/Requirements
STORE ASSOCIATES/ MERCHANDISING OFFICER
MALE / FEMALE
COMPLETED...
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Manila, 6 km from Makati
display & organize merchandise display; handles and assist customer service; promote and sell all our products/ merchandise displayed in the assigned area.
Qualifications/Requirements
STORE ASSOCIATES/ MERCHANDISING OFFICER
MALE / FEMALE
COMPLETED...