Maintenance Dispatch | Permanent WFH | Night Shift | Day 1 HMO

Own the Workflow Behind Smart Property Maintenance

What sets them apart? A hands-on, people-first approach backed by smart systems and deep industry knowledge. Their team doesn't just manage properties-they optimize investments. Join a company where your role supports real estate that performs, tenants that stay, and operations that run like clockwork.

What You'll Be Doing

Be part of our client's team as a Maintenance Dispatch Coordinator and handle work order systems, scheduling, and technician support across multiple properties. You'll take charge of the maintenance process, ensuring nothing slips through the cracks.

Snapshot of the Role

Employment Type: Full-time

Shift: Monday to Friday | 11:00 PM - 8:00 AM

Work Setup: Permanent Work From Home

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Prime office location (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Fully customized Emapta laptop with peripherals
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What It Takes to Succeed

Desired Skills and Experience:

• 1 to 3 years of experience in property management
• Experience working with U.S.-based teams or companies (preferred, not required)
• Proficiency in Corrigo, Salesforce Field Service, or similar facilities management software
• Familiarity with Microsoft 365
• Excellent verbal and written communication skills
• Strong analytical, reasoning, and organizational abilities
• Ability to prioritize tasks, track work orders, and manage multiple responsibilities effectively
• Tech-savvy and comfortable adapting to new technologies (e.g., AI) and streamlining processes
• Strong discretion and sound judgment, especially in scheduling tasks

Core Competencies:

• Attention to Detail: Ensuring accuracy in work order documentation, scheduling, and billing
• Time Management: Organizing workload efficiently and meeting deadlines in a fast-paced environment
• Problem-Solving: Assessing maintenance issues quickly and implementing effective solutions
• Adaptability: Adjusting to shifting priorities and unexpected maintenance emergencies
• Collaboration & Teamwork: Working effectively with property managers, technicians, and vendors
• Customer Focus: Delivering excellent service and addressing maintenance concerns efficiently
• Technical Proficiency: Using maintenance software, email platforms, and reporting tools with confidence

• Coordinate all maintenance work using Corrigo, the facilities management platform, across an assigned property portfolio
• Manage maintenance requests, set priority levels, and assign work orders to maintenance staff
• Develop and maintain weekly schedules to ensure technicians have a full workload, coordinating with property managers as needed
• Monitor and respond to maintenance-related inquiries via Outlook, providing support to managers and technicians
• Maintain ongoing communication with technicians, property managers, residents, contractors, and vendors regarding work orders and scheduling
• Communicate with external contractors and vendors to assign tasks or request bids
• Generate and audit reports on work order statuses, technician performance, and other key metrics
• Monitor GPS clock-ins and clock-outs of technicians and resolve discrepancies
• Assist with ordering and coordinating technician supplies, uniforms, equipment, and phones
• Identify and recommend process improvements to increase efficiency and service quality
• Provide backup support to the Customer Service team and deliver training for cross-functional support

Welcome to Emapta Philippines!

Apply now and be part of the #EmaptaEra!