WFH Service Coordinator

Job Overview:

Our client is seeking an organized and proactive Service Coordinator to join their team. The Service Coordinator is responsible for coordinating daily service operations by managing customer requests, scheduling technicians, maintaining work orders, and supporting timely invoicing using the Sage 100 Contractor Service module.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM MST, with 1 hour paid/unpaid break (40 work hours per week)

Responsibilities:

• Receive and process customer service requests by phone and email.
• Report to the manager, service, and special projects.
• Create, schedule, and dispatch service work orders promptly in Sage 100 Contractor.
• Coordinate technician schedules, emergency calls, and daily workload to ensure accurate scheduling and optimal technician utilization.
• Maintain accurate customer, equipment, and service records.
• Review completed work orders for accuracy and completeness, ensuring timely close-out of all orders.
• Process labour, materials, purchase orders, and service documentation.
• Prepare and submit accurate service invoices promptly (ideally within 48 hours of work completion).
• Coordinate material orders and support technician inventory needs.
• Monitor open work orders and ensure prompt close-out.
• Assist with service agreements, warranty work, and preventative maintenance scheduling.
• Communicate with customers, technicians, suppliers, and internal departments while maintaining high customer satisfaction and communication standards.
• Prepare weekly service reports, including work order status, technician utilization, and invoicing.
• Maintain precise data entry and billing integrity within Sage 100 Contractor.

Qualifications:

• Over 2 years of service coordination, dispatch, or account/administrative experience
• Experience with Sage 100 Contractor
• Mechanical, HVAC, plumbing, electrical, or construction industry experience (preferred)
• Strong organizational, communication, and customer service skills
• Proficient with Microsoft Office and computer-based scheduling systems

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.