Credit/collection specialist
Lapu-Lapu
Job Description
Posted on 31 March 2026
Job Description
Position DetailsLocation: Cebu
Team: Finance
Reporting to: Senior Manager, Global A/R, Credit & Collections
Employment Type: Full-Time
Position Summary
The Accounts Receivable Coordinator is responsible for managing collections, maintaining accurate accounts receivable records, and resolving billing disputes that impact timely payments. This role requires strong communication skills, attention to detail, and the ability to collaborate across teams to ensure efficient resolution of client issues.Success in this position means meeting collection objectives, supporting audit requirements, and contributing to a culture of accountability and continuous improvement.
Key ResponsibilitiesCollections & Client Engagement
- Execute timely and consistent past-due collection activities, including client contact and follow-up.
- Record all client interactions in the system and respond promptly to inquiries via phone and email.
- Recommend accounts for doubtful reserves and third-party collections.
- Negotiate payment plans and facilitate settlements when necessary.
- Partner with Sales, Billing, and clients to resolve discrepancies related to overpayments, short payments, or non-payments.
- Ensure timely application of billing adjustments for invoicing inaccuracies.
- Research and process customer refund requests and unapplied payments.
- Perform account reconciliations and provide audit support as needed.
- Consistently meet deadlines and collection objectives.
- Maintain accurate documentation of collection activities and adjustments.
- Develop and foster relationships with internal and external stakeholders.
- Promote teamwork by proactively communicating issues and solutions to peers and management.
- Contribute ideas for process improvements and efficiency gains.
Qualifications/Requirements
Qualifications & Experience- Degree in Accounting/Finance preferred.
- 3–5 years of B2B collections and finance/accounting experience.
- Experience in multi-currency accounting and high-volume invoice environments.
- Familiarity with financial systems such as Microsoft D365 Finance & Operations, Sales Hub, HighRadius Collection Cloud, and Power BI.
- Strong proficiency in Microsoft Excel (pivot tables, v-lookups) and other Office applications.
- Knowledge of credit card payment processing and Dunn & Bradstreet reporting preferred.
- Solid understanding of the Quote-to-Cash cycle.
- Strong communication skills, both verbal and written.
- Highly organized with strong attention to detail.
- Solution-oriented mindset with accountability for results.
- Collaborative team player who promotes cooperation and transparency.
- Demonstrated drive for excellence and continuous improvement.
- Innovative thinker who anticipates customer needs and contributes new ideas.
Work location
LAPU-LAPU CITY (OPON), CEBU
Remarks
As part of our Recruitment Process, kindly refer to the link below to start creating your Workday Account.
https://dynata.wd108.myworkdayjobs.com/careers/job/Philippines-Cebu/B2B-AR-Coordinator_REQ12996
If you have any concerns, kindly email it to CebuCareers1@Dynata.com.
Apply now
Our ClientsCebu City, 6 km from Lapu-Lapu
Location: Cebu
Work setup: Full onsite
Schedule: Monday to Friday, Dayshift
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Job Description
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