Service Delivery Team Manager
Job Description
As a Service Delivery Team Manager, your job is to grow the leaders who grow our teams. You'll work closely with a group of Service Delivery Team Leads and their SRE teams, helping them succeed in delivering high-impact support to our partners while developing as thoughtful, capable leaders.
You set the tone not just in operations, but in culture. You're someone who leads by exampleshowing what it means to live out our BVMMs (Beliefs, Vision, Mission, and Methods) through clear communication, strong follow-through, and a deep sense of care for your team and our customers.Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or equivalent experience
8+ years of experience in service delivery, SRE, DevOps, or technical operations, with at least 3 years managing team leads or people managers
Strong knowledge of SRE and IT operations concepts such as SLIs/SLOs, incident response, and infrastructure automation
Proven success leading 24/7 or distributed teams, ensuring service stability and team alignment
Ability to balance client needs, team health, and business priorities across multiple properties or regions
Excellent communication skills with the ability to convey clarity and empathy, especially in high-stakes conversations with clients or direct reports
Familiarity with compliance frameworks (SOC 2, ISO, PCIDSS), leadership coaching programs, or FinOps practices is an advantage