Sales Support Specialist
WORLD NAVI CEBU INC.
World Navi Cebu Inc. provides a global network of automobile export services. It Offers a wide range of services such as Sales and Customer services for our Headquarters in Kobe, Japan. Our office is located at 10 th floor, OITC2 Bldg., Oakridge Business Park, 880 A.S Fortuna St. Banilad, Mandaue City.
Our main company World Navi Corporation prides itself as one of the top Used Car Exporters in Japan. We have about 9 branches spread out across the world such as Africa, South America, etc. We have a multi-national staff to assist our customers through various services from Purchasing, Shipping as well as Parts requests.We are member of most of the major Auction houses in Japan where customers can have vast selection of cars, trucks, heavy equipment and etc.
Be part of our growing team and we will be glad to have you work with us and be able to expand your knowledge and skills for career advancement.
Is currently looking for:
SALES SUPPORT SPECIALIST
Position Overview: The Sales Support Specialist will serve as a vital link between the company and its customers, ensuring accurate information verification and providing essential support to the Sales team. This role involves direct customer communication, data validation, and assisting in follow-up activities such as confirming payments and maintaining customer records.
Key Responsibilities:
- Call customers to verify information recorded in the company’s system (e.g., contact details, transaction records, account updates).
- Ensure accuracy and completeness of customer data by cross-checking with internal records.
- Support Sales Staff by making follow-up calls to customers regarding payments, order confirmations, and other sales-related inquiries.
- Maintain detailed call logs and update internal systems with verified information.
- Provide courteous and professional customer service, reinforcing trust and reliability in company communications.
- Assist in generating simple reports on call outcomes, payment confirmations, and customer feedback.
- Collaborate with Sales and Operations teams to streamline communication and improve customer experience.
Qualifications:
- Strong communication skills in both English and Filipino (verbal and written).
- Previous experience in customer service, telesales, or administrative support is an advantage.
- Detail-oriented with the ability to handle sensitive customer information responsibly.
- Comfortable using Excel, spreadsheets, and other office productivity tools, like CRM.
- Ability to work independently while supporting team objectives.
Preferred Attributes:
- Professional phone etiquette and active listening skills.
- Reliability and consistency in following through with assigned tasks.
- Adaptability to take on expanded responsibilities as the role evolves.
Position Type/Expected Hours of Work:
- Shifting schedules will vary depending on the assigned country.
Be part of our company in Cebu with the opportunity of growing your career in the automotive industry which has the full support of a multi-cultural organization based in Japan with over 25 years of experience in the Automotive Export industry.
Competitive salaries await the qualified applicants!!!