Customer Service Representative-Fresh Graduate

In this role, you will:

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment.Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
• Regularly receive direction from supervisor and escalate questions and issues to more senior employees
• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• Graduate of class 2024 and graduating class of 2025
• Graduate of any Banking and Finance, Management, Communication Arts, Commerce, Mathematics and other related courses
• Fresh graduate without work experience is preferred
• Excellent English communication skills
• This is 100% voice role, and candidate must be willing to work in any shift schedule particularly night shift
• Must be willing to work onsite and during holidays