Urgent: Team Leader (Healthcare)

apartmentStrategic Office Support placeCebu City scheduleFull-time calendar_month 
Team Leader – BPO Operations
Strategic Office Support

Full-Time | On-Site | Shifting Schedule

Grow Your Leadership Career in a Dynamic BPO Environment

We’re looking for an experienced Team Leader to oversee daily operations, coach agents, and drive performance for our growing BPO team. If you have strong leadership skills, a passion for coaching, and the ability to deliver results under pressure this role is for you.

Key Responsibilities:

  • Lead and motivate a team of Customer Service Representatives
  • Set clear goals, assign tasks, and monitor individual performance
  • Track KPIs and generate performance reports
  • Coach underperforming agents and recognize top performers
  • Ensure alignment with client expectations, SLAs, and SOPs
  • Manage shift schedules, PTOs, and real-time capacity
  • Handle escalations and represent the team in client calls
  • Drive continuous process improvement and team development
  • Support onboarding and training of new hires

What We're Looking For:

  • At least 2 years of Team Leader or supervisory experience in a BPO setting
  • Strong communication, coaching, and delegation skills
  • Proficient in reading and analyzing performance metrics
  • Ability to lead a team in a fast-paced, metrics-driven environment
  • Experience handling U.S. Healthcare account is a plus
  • Flexible with shifting schedules and weekend work

Why Join Us:

  • Competitive salary and performance incentives
  • HMO coverage for you and qualified dependents
  • Opportunities for career growth and regularization
  • Positive, team-oriented work culture
  • Work with industry-leading clients in a stable company
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