Urgent: Team Leader (Healthcare)
Strategic Office Support Cebu City Full-time
Team Leader – BPO Operations
Strategic Office Support
Strategic Office Support
Full-Time | On-Site | Shifting Schedule
Grow Your Leadership Career in a Dynamic BPO Environment
We’re looking for an experienced Team Leader to oversee daily operations, coach agents, and drive performance for our growing BPO team. If you have strong leadership skills, a passion for coaching, and the ability to deliver results under pressure this role is for you.
Key Responsibilities:
- Lead and motivate a team of Customer Service Representatives
- Set clear goals, assign tasks, and monitor individual performance
- Track KPIs and generate performance reports
- Coach underperforming agents and recognize top performers
- Ensure alignment with client expectations, SLAs, and SOPs
- Manage shift schedules, PTOs, and real-time capacity
- Handle escalations and represent the team in client calls
- Drive continuous process improvement and team development
- Support onboarding and training of new hires
What We're Looking For:
- At least 2 years of Team Leader or supervisory experience in a BPO setting
- Strong communication, coaching, and delegation skills
- Proficient in reading and analyzing performance metrics
- Ability to lead a team in a fast-paced, metrics-driven environment
- Experience handling U.S. Healthcare account is a plus
- Flexible with shifting schedules and weekend work
Why Join Us:
- Competitive salary and performance incentives
- HMO coverage for you and qualified dependents
- Opportunities for career growth and regularization
- Positive, team-oriented work culture
- Work with industry-leading clients in a stable company
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