Healthcare Operations Director in BPO-8 +yrs Exp as Director BPO
Quezon City Full-time
Operations Director in BPO
Location: QCShift: Graveyard Shift (Must be amenable)
Job Summary:
We are seeking an experienced Operations Director with a strong background in both clinical healthcare and healthcare BPO operations. The ideal candidate will have proven leadership skills and the ability to manage large teams within a fast-paced healthcare BPO environment.
This role requires a hands-on leader who can drive performance, ensure the quality of services, and maintain operational excellence. must have have at least 5-10 years of experience in healthcare BPO operations.
Key Responsibilities:
Oversee day-to-day operations of the healthcare BPO, ensuring all activities are compliant with healthcare industry regulations and standards.
Lead and manage cross-functional teams, including clinical staff, operational managers, and support personnel.
Ensure the delivery of high-quality services to clients, meeting or exceeding contractual SLAs (Service Level Agreements).
Drive performance improvements, operational efficiency, and productivity within the healthcare BPO.
Work closely with senior leadership to develop and implement strategic goals and objectives for the department.
Mentor and develop team members, providing leadership, training, and career growth opportunities.
Monitor and report key performance indicators (KPIs), ensuring targets are met.
Maintain and improve the operational processes and workflows to enhance service delivery.
Handle client relations and escalations, ensuring timely resolution of issues.
Ensure compliance with healthcare policies, protocols, and industry best practices.
Key Qualifications
Bachelor’s Degree; Advanced degree strongly preferred.
8 + years of relevant experience; to include developing and executing strategies in a contact center environmentDemonstrated effectiveness working in a highly matrixed organization.
Excellent communication (oral and written), presentation and facilitation skills.
Strong business and financial acumen.
Expert in managing dependencies, steering teams towards milestones, and collaborating across multiple stakeholders and partners.
Serves as an advocate and change agent, persuades and influences courageously at all levels of the organization.
Communicates recommendations to management/senior business leaders through effective written and verbal communication.
cies.
Global Group Innovative Services, Inc.Manila, 10 km from Quezon City
Operations Director in BPO
Location: QC
Shift: Graveyard Shift (Must be amenable)
Job Summary:
We are seeking an experienced Operations Director with a strong background in both clinical healthcare and healthcare BPO operations. The ideal...
Quezon City
Job Description
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