Service Coordinator

NVISION DIGITAL SOLUTIONS INC. is a provider of end-to-end digital solutions and services focused on commercial LCD & LED products, integrated displays, digital signage media players, interactive smart displays, touch program applications, hospitality TVs, and screen equipment rentals.

We are glad to announce that our team is expanding, and we need a goal-oriented, positive, and potential individual who can join our team.

We are URGENTLY looking for a SERVICE COORDINATOR.

Job Summary:

Additionally, the Service Coordinator handles HR-related tasks for the service team, manages petty cash disbursements, coordinates delivery and installation schedules, and ensures that all service activities are documented and reported accurately.

Job Qualifications:

• A diploma or degree in Business Administration, Customer Service, or a related field is preferred
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM or service management software.
• Ability to work independently and as part of a team.
• Customer-focused with strong problem-solving skills.
• Resourceful, high attention to detail, goal-oriented
• LGBTQIA+ members are welcome to apply

Key Responsibilities:

1. Service Scheduling and Coordination:

• Coordinate and schedule service appointments, ensuring timely response to client service requests.
• Manage and coordinate delivery schedules for installations, pullouts, rental deliveries and pullouts, and site survey schedules.
• Communicate with clients to confirm service appointments, provide updates, and address any scheduling conflicts.
• Collaborate with the Service Supervisor to allocate resources effectively, including technicians and equipment

1. Documentation and Reporting:

• Prepare and file essential service documentation, including certificates of completion, activity reports, service reports, and client communications.
• Maintain accurate and up-to-date service records.

1. HR and Administrative Interface:

• Interface with HR regarding attendance matters for the service department, ensuring accurate record-keeping and communication.
• Act as the representative of the administration for petty cash disbursements to the service team, ensuring proper documentation and accountability.

1. Client Communication and Support:

• Collaborate with the Service Supervisor to allocate resources effectively, including technicians and equipment

1. Inventory and Equipment Management:

• Assist in managing the service department's inventory, ensuring that necessary parts and equipment are available for scheduled services.

1. Support for Service Team:

• Provide administrative support to service technicians, including documentation, parts ordering, and logistical coordination.

We Offer You:

• A competitive salary, commensurate with experience and qualifications.
• Monthly salary package inclusive of Paid Holidays and Government Statutory Benefits.
• A company-issued postpaid plan with a device.
• Monthly Meal Allowance.
• Opportunities for performance-based career advancement.
• Engaging company culture with meals, outings, team-building events, and a special Birthday Bash.
• Comprehensive Health Insurance (HMO) and Personal Accident Insurance.
• Discretionary Company Bonuses.
• A balanced workweek from Monday to Friday.
• Service Incentive Leave following regularization.

Schedule:

• Monday to Friday
• Overtime

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Supplemental Pay:

• 13th month salary