Call center agent
Quezon City
Job Description
Posted on 15 April 2026
Description
We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Qualifications/Requirements
Requirements- At least High School Graduate (Old Curriculum) with or without BPO Experience
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in Quezon City
- Amenable to work on shifting schedule
- Can start ASAP
- Must be resourceful and able to solve problems while ensuring compliance to processes and policies
- Able to collaborate with other team members and is receptive to feedback
Work location
QUEZON CITY, NCR, SECOND DISTRICT
Remarks
No additional remarks
Apply now
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Job Description
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Quezon City
Job Description
Posted on 15 April 2026
Go further with Foundever®
Are you ready to move your career forward? At Foundever®, you will find our call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your...