Application Support Specialist with Server and Network exp (RightFax)

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

Their focus will be supporting the FDDG (Fax and Documentation Distribution) suite of products within complex customer environments.

The Opportunity:

• Representing OpenText acting as first point of contact for all technical inquiries regarding FDDG products and their integration into external environments.
• Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys, phone-based activities, and schedule adherence.
• Act as a key point of contact for customer follow up and incident management, while maintaining the support ticket with updates and resolution.
• Collaborating on cross-team and cross-product technical issues with a variety of resources including development to document software defects and customer suggestions.

What it takes:

• Experience working with FAX Server, Email Server, Outlook, Exchange Server and networking is required.
• Working knowledge of Active Directory and MS Exchange or Lotus Notes preferred.
• Previous experience working with telephony and networking preferred ; networking Technologies, FOIP and VOIP.

Additional Notes:

• This role will be working night shift, shift rotation, Philippine holidays and on call (when necessary).- This is an Intermediate role and is open to candidates with 3+ years IT working exp.