Marketing / Account Officer

Our affiliated company AP RESIDENCES INC. is currently looking for a MARKETING / ACCOUNT OFFICER.

Duties and Responsibilities:

• Serve as the primary point of contact for clients from reservation to turnover.
• Maintain strong relationships with buyers to ensure positive customer experience.
• Handle client inquiries, concerns, and complaints in a professional and timely manner.
• Conduct and assist in site tours, project knowledge seminars (PKS), and client meetings.
• Monitor client accounts including payment status, collections follow-ups, and documentation requirements.
• Coordinate with Sales, Documentation, Accounting, and Construction teams regarding client updates.
• Prepare client reports and account status summaries.
• Assist in organizing company events, community engagement activities, and turnover ceremonies.
• Protect and enhance the company’s public image and brand reputation.
• Ensure all communications align with company values and customer service standards.

Basic Qualifications:

• Bachelor’s Degree in Marketing, Mass Communication, Public Relations, Business Administration, Real Estate Management, or any related course.
• At least 1 year experience in customer service, account management, sales support, or public relations (real estate experience is an advantage but fresh graduates are welcome to apply).
• Strong communication and relationship-building skills.
• Proficient in Microsoft Office and basic reporting.
• Knowledge of real estate processes, housing loan procedures (Bank/Pag-IBIG), and client account monitoring is a plus.
• Professional, customer-focused, organized, and able to handle pressure with composure.