Technical Support – Bridgetowne | Up to ₱43K | Start Your Career Today!

About the role

This role is essential to maintaining client satisfaction and ensuring seamless service delivery across our diverse portfolio of accounts.

• Handle incoming technical support calls and inquiries from clients and end-users with a focus on first-contact resolution
• Diagnose and troubleshoot technical issues using company systems, tools and knowledge bases
• Provide clear and detailed explanations of technical solutions to both technical and non-technical stakeholders
• Document all interactions, resolutions and customer feedback accurately in the company's ticketing system
• Escalate complex technical issues to senior technical teams when necessary, ensuring proper handoff and follow-up
• Maintain professional and courteous communication with clients at all times, even in challenging situations
• Collaborate with cross-functional teams to identify recurring issues and contribute to process improvements
• Meet or exceed quality assurance standards, first-call resolution targets and customer satisfaction metrics
• Stay current with product knowledge and company policies through ongoing training and development

• High school diploma or equivalent; college education is preferred
• Strong technical aptitude with the ability to understand and explain complex technical concepts
• Excellent verbal and written communication skills in English
• Proven customer service experience, preferably in a technical support or call centre environment
• Ability to remain calm and professional when handling difficult customer situations
• Strong problem-solving skills and attention to detail
• Proficiency with computer systems, software applications and common troubleshooting tools
• Ability to work in a fast-paced environment and manage multiple priorities effectively
• Flexibility to work various shifts as required by business needs
• Active listening skills and genuine commitment to delivering exceptional customer experiences

What we offer

• Health and wellness benefits including medical, dental and vision coverage
• Performance incentives and bonuses based on individual and team metrics
• Paid time off including vacation leave, sick leave and holiday pay
• Career advancement opportunities within a global organisation
• Comprehensive training and development programmes to enhance your technical and professional skills
• Friendly and inclusive workplace culture that values diversity and collaboration
• Employee assistance programmes and wellness initiatives
• Opportunities for skills development and certification programmes

About us

With a strong presence in the Philippines and worldwide, Concentrix is committed to excellence, integrity and continuous improvement in everything we do.

Ready to apply?

If you meet the above qualifications and are excited about joining our team at Concentrix Philippines, we would love to hear from you. Apply now to begin your journey as a Technical Account Representative in Quezon City, Metro Manila. Submit your resume and a brief cover letter highlighting your relevant experience and why you would be a great fit for this role.