Sales Support Officer

We are seeking a Sales Operations Specialist to support our sales team by managing the end-to-end Configure, Price, Quote (CPQ) process and ensuring data accuracy across our sales systems. You will play a key role in helping the team deliver accurate quotes, purchase orders, and invoices, while keeping our CRM up to date and ensuring a smooth sales cycle.

This role is ideal for someone who is detail-oriented, process-driven, and eager to contribute to the efficiency and success of the sales team. Training will be provided on all tools and processes.

• Manage the full CPQ process (quoting, purchase orders, and invoicing) to support the sales cycle.
• Enter, update, and maintain accurate records in the CPQ tool and CRM system.
• Ensure quotes and documentation are accurate, timely, and aligned with sales processes.
• Identify and apply process workarounds when required, ensuring minimal disruption to sales activities.
• Collaborate with the sales team to support deal progression and provide operational assistance.
• Use Microsoft Excel for reporting, data validation, and supporting sales-related activities.

• Proficiency in Microsoft Excel (required).
• Familiarity with:
• CRM: HubSpot
• CPQ: MobileForce
• Accounting: QuickBooks

• Strong attention to detail and organizational skills.
• Ability to follow structured sales processes while adapting to exceptions.
• Effective communication skills and ability to work independently in a remote setting.

• Full-time remote role aligned to AEST business hours.
• Training and onboarding on all sales systems and tools.
• Exposure to global SaaS sales operations and CPQ processes.
• A collaborative and supportive team environment where your contributions directly impact sales success.