Customer Service Representative - Pasig City

About the role

You’ll handle inquiries, troubleshoot concerns, and ensure every interaction reflects the quality and reliability the brand is known for—driving customer satisfaction, loyalty, and a seamless digital experience.

• Handle inbound customer inquiries and complaints via phone, email, and chat
• Provide accurate and timely responses to customer questions and concerns
• Identify and resolve customer issues, and escalate complex cases as needed
• Maintain detailed records of customer interactions and document resolutions
• Contribute to the continuous improvement of customer service processes and procedures
• Adhere to company policies, procedures, and quality standards

• Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner
• Strong problem-solving and decision-making abilities to effectively handle customer inquiries and concerns
• Proficient in using computer systems and customer relationship management (CRM) software
• Previous experience in a customer service or call centre environment is preferred
• Fluency in English and the ability to communicate effectively in a team environment
• Flexible and adaptable to work in a fast-paced, dynamic environment

• At least college level.
• Must be 18 years old and above.
• Call Center experience (6 months) is required.
• Must be willing to work onsite with a flexible schedule.

• Competitive salary and performance-based bonuses
• Comprehensive health and wellness benefits
• Opportunities for career development and growth
• Supportive and collaborative team environment
• Modern and comfortable work facilities

About us

Transcom Worldwide (Philippines), Inc. is a leading provider of customer experience solutions, specialising in customer service, technical support, and sales. With a global presence and a strong track record, we are committed to delivering exceptional service and creating lasting value for our clients and their customers.

If you are passionate about providing top-notch customer service and want to be part of a dynamic and growing organisation, we encourage you to apply now.