Maintenance Manager

About the Role

You will lead a team of technicians, coordinate with operations/engineering, vendors and project partners, and report to senior management.

• Plan, implement and monitor preventive and corrective maintenance programs for all restaurant outlets, kitchen equipment, HVAC, plumbing, electrical, lighting, and facility infrastructure.
• Oversee day-to-day maintenance operations, respond to breakdowns, and ensure minimal downtime for all outlets.
• Manage vendor relationships, service contracts, and procurement of spare parts & equipment.
• Establish and monitor budgets, maintenance KPIs, asset lifecycle, cost control and equipment replacement planning.
• Ensure compliance with safety, health and food-service regulatory standards (e.g., sanitary, fire safety, electrical) and internal policies.
• Collaborate with operations, store management, facilities and engineering teams to schedule maintenance around business hours and minimise disruption.
• Lead, mentor and develop a team of maintenance technicians and support staff; assign tasks, monitor performance, and provide training.
• Maintain accurate records of maintenance activities, asset registers, service logs, and generate reports for management review.
• Identify opportunities for process improvement, energy savings, reliability improvements and implement best practices.
• Participate in new store openings, equipment installations or store refurbishments by providing maintenance input and hand-over plans.

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Facilities Management, or a related discipline (or equivalent combination of education and experience).
• Minimum of 3 + years’ experience in managing store or multi-unit facility maintenance operations, preferably within the food & beverage, hospitality, retail or restaurant environment.
• Strong leadership and team-management skills; experience supervising technicians, contractors and vendors.
• Proven track record in preventive maintenance planning, reactive repair management, asset lifecycle and cost control.
• Solid knowledge of mechanical, electrical, HVAC, plumbing, fire/safety systems in a commercial/retail or foodservice context.
• Familiarity with health & safety regulations, building codes, food service facility requirements, and maintenance best practices.
• Excellent problem-solving, analytical and organisational skills; ability to prioritise, plan and execute under pressure.
• Good communication (verbal & written) and interpersonal skills; able to liaison across different levels of the organisation.
• Proficient in using maintenance management systems (CMMS) or similar software, Microsoft Office applications, and able to generate maintenance reports and dashboards.
• Willingness to travel between sites/outlets as required, and flexibility to respond to emergencies outside regular hours when needed.