Senior Finance Operations Advisor | Onsite | Flexible Shift | Weekends Off

Own High-Impact Payments and Client Finance Services

With Emapta, this opportunity offers a long-term global career path, premium benefits, professional growth, and a top-tier workplace designed for high-performing finance talent.

Job Overview

Work setup: Onsite, Makati

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Flexible shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• High School graduate or equivalent; a degree in Finance, Accounting, Business, or related field is an advantage
• At least 4 years of experience in an outsourced Accounts Payable, Finance Operations, or Finance BPO environment
• Proven experience working in a client-facing role with the ability to manage professional stakeholder relationships
• Strong account management or client servicing experience within a shared services, BPO, or global services environment
• Experience handling case management systems, ticketing tools, or workflow management platforms
• Strong written and verbal English communication skills with confidence in client-facing interactions
• Advanced Microsoft Excel skills including reporting, formulas, pivot tables, and data analysis
• Proven ability to work independently, prioritize tasks, and manage multiple deadlines effectively
• Experience monitoring, measuring, and reporting service delivery performance using SLAs, KPIs, and operational metrics
• Strong analytical skills with high attention to detail and accuracy
• Knowledge of Accounts Payable processes and broader finance operations
• Experience using Salesforce is highly preferred
• Experience using corporate reporting tools, dashboards, or performance measurement systems
• Familiarity with cloud-based finance systems, ERP platforms, or shared service tools

• Positive, solutions-focused mindset with strong ownership and accountability
• Flexible and adaptable in a fast-paced, evolving environment
• Collaborative team player with strong interpersonal skills
• Professional, confident, and customer-focused when engaging internal and external stakeholders

Your Daily Tasks

• Build strong relationships with agent finance teams, recruitment staff, and internal stakeholders
• Provide timely updates on payment cycles, commissions, clawbacks, and related enquiries
• Promote adoption of the Varicent self-service platform
• Conduct monthly touchpoint meetings, primarily with Americas-based agents
• Collaborate with marketing, regional offices, finance teams, accounting teams, and performance groups

• Act as subject matter expert on end-to-end commission processes and policies
• Manage and resolve cases for assigned agents with accurate triage and categorization
• Meet or exceed SLAs including First Response, First Time Fix, Mean Time to Resolve, and Keeping in Touch metrics
• Serve as escalation point for assigned agents and manage issues proactively
• Monitor clawbacks, escalate concerns when needed, and keep agents informed

• Prepare monthly reports on SLA performance, self-service adoption, agent satisfaction, and case status
• Identify process gaps and recommend service or system improvements
• Support ongoing enhancement of commission processes and tools
• Consistently meet SLA and KPI targets

• Manage end-to-end commission processing for assigned entities
• Process payments and issue remittance advice to agents
• Coordinate with internal teams to resolve payment and operational issues

• Adapt to evolving systems, processes, and additional duties as required
• Work onsite in Makati under flexible shifts
• Be open to occasional weekend work or international travel if required

About the Client

Since 2005, they have helped more than 130,000 students from 190 countries pursue world-class degrees through innovative partnership models and personalized student support. Operating in over 120 countries with 1,500+ employees and a global recruitment network, INTO is recognized for excellence in admissions, digital innovation, and student experience-making it a respected leader in international education.

Join the Top 1% Talent. A better career. A better life.

Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!